Yotpo Product Reviews & UGC

Yotpo Reviews has great customer service. Doner P took care of our issues in a quick and efficient manner.

As one of the top 3% performing brands on Shopify we were very excited to add Yotpo reviews to our store. Before adding the app, we did our due diligence, spoke to other Yotpo customers, etc. The Yotpo rep tells us how amazing the engagement is and how it will dramatically increase sales and pay for itself in just months.

After being told the price is $12,000 a year we thought that was a lot for us but decided it was going to be great based on all our fact checking. Unfortunately it was the opposite. We installed the app just before Black Friday 2016 (most traffic we get all year) and the results we're far from stellar.

If you're looking for a review app, my recommendation is if you have the annual budgets for this type of investment with the potential of no return for months or years then I would recommend because the engagement is actually great for us. Its just not converting to increased sales at all.

I'm rating the great service I received from Doner P. It can be hard as a soloprenuer doing everything on your own, so I really appreciate when I am able to get help through Yotpo Support to help me get things fixed, done quickly and correctly! Thanks for your help Doner! Also got great service from Eunice. After getting a bit of a run around from another representative that didn't fix the issue I was having, I luckily got my support ticket assigned to Eunice who was GREAT! She resolved my issue within 24 hours.

I used this to help get more reviews, and it's worked well for that. The support was very helpful too. Cons - I find the dashboard slow and a bit too busy.

Wow. I'm really grateful for the customer service. I was lucky to get connected with Nicole L, who helped me with a issue I was having getting the Ratings Widget to show both on the Product Page and the Landing Page. Couldn't have done it without her ( I tried), and she did such a great job while being super nice about it. And to get help so early in the morning, I'm so happy!

We got support from the staff immediately and Warly was very helpful and addressed all issues and helped in fixing our reviews.
Thank you

swift reply from the customer support. Fixed my problem immediately, but apparently it could only be done at their end... I wish I could have done it myself without needing help from customer support. Overall the app is worth it :) Another thing I'm not happy with is that the language of the new widget can't be change yet

So far so good. I had some issues with the way stars were showing up and Jo was very helpful getting everything working correctly. I like that I can now request reviews on products that customers have purchased. Excited to see more reviews on my site.

Needed a couple tweaks to the basic set up of the widget on my site and the team at yotpo helped fix it! thanks guys

Far too limiting and way to expensive for an upgrade