Yotpo Product Reviews & UGC

Great customization abilities with collecting and displaying reviews. However, it seems archaic to me that you have to manually re-install whenever you update your theme (which is often from a good theme provider). Customer service is really slow (3 days to get my reviews back on the site) and it never seems to install properly. Many other apps have an automated prompt that brings the app to the updated theme AND prompts a CS person to check that it's working well. Pretty big oversight IMO.

The free plan is very nice, but I didn't use because I can't remove the yotpo icon and the user's name. But it seems easy to use.

For a brand new store Yotpo isn't the best option. The free version is very limiting. Not even social integration is included. To get the features I needed, an expensive upgrade was required. Also, customer support was lacking. It sometimes took two emails to support to even get a response.

The Judge.me review app is much more cost effective for a startup and customer support is spectacular.

Ronel R. helped me with my carousel today. They are really nice and helpful. I use the chat to get help.

Customer service is extremely slow to respond! Only by email and I than you have to wait app 24 hours for an answer. Please have a chat tool installed!

Great software, but the pricing is a big problem for small and new businesses. We found Judge.me to be a better and more affordable option for our needs. Their $15/month plan has 95% of what Yotpo has for 3% of the cost.

The free version is limited. In their promotion of the product, they make it appear that you can do social sharing and much more with the offering. Of course, with the freebie you can not. Their Powerhouse product is too expensive for a small business and the next tier up from Lite, is $199/m. I'm surprised Shopify placed this as a top "Free" product, because free is really disappointing for what you get. By the way, I have no problem paying for a solution, but when your next tier is $199/M, uh that is too high.

Cool features but WAY to pricey. Priced by # of orders, so you are penalized by being successful. They should charge via features instead since it doesn't cost extra money to send a email on their end. Just like Shopify stopped billing based on Users visited/month these guys should stop billing orders per month.

$300 for this app or $20 for Judge.me which does essentially the same for more orders.

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