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There are so many features even on the free option that it can be a little overwelming at first. A message to support and Kaiser came to the rescue doing a quick install for us, it's not quite as it should be but I'm totally confident Kaiser will resolve this quickly.
I would see us upgrading plan to a paid version very soon.
This app started sending non-branded, incorrect product review requests to our customers without our permission. It continued sending out emails even after we uninstalled it.
Thank you for taking the time to leave a review. Please know that we hear and understand your frustration. After looking into your case we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.
I sell low priced items around $5 average and now that I have 60 orders it wants me to pay more than a Shopify subscription at $50/mo? Super deceitful that this app is listed as free.
Thank you so much for taking the time to leave a review.
Based on customer feedback, we are constantly updating our pricing model to accommodate growing businesses as they scale. We do our best to offer a variety of packages in hopes that each business can find their right fit -- you can browse all of them on our site. For our Growth plans (up to 800 orders per month) you can choose from packages ranging from $19 up to $249 a month. For larger businesses, we have custom packages available, and would be more than happy to chat if that's something you're interested in.
We've reached out and would be happy to help. Thank you!
Mary Ann from customer service was amazing! She was fast efficient and resolved my issue in a reasonable amount of time!
Thank you for your review. We'll pass on your compliments to Mary Ann!
Very nice customer support. Junalou helped me resolve my issue with no extra fluff and confusion. Overall, I'd say Yopto is a well-built platform for importing and acquiring customer reviews. Everything from the dashboard to the widget seems very solid and legitimate. Perfect for bringing customers in with their beautiful review widget. Highly recommend compared to others I've tried.
Thank you for taking the time to leave a review, we’re so happy to hear you’re enjoying using Yotpo.
I transferred my store to a new platform and although the reviews transfer was arduous Yotpo stepped in several times and made the process painless. They did all the heavy lifting, now my hard won 4.95 rating is visible for all to see on my brand new shiny website.
Eunice was so helpful in answering my questions and helping me streamline this process. Couldn't have been happier with her assistance!
EDIT: The migration process is painful!! It's not as easy as advertised and we regret switching from Judge.me now. And even though we're paying $120 / month, there is Yotpo branding in all widgets and emails. If you're a small business, there are better options. Seems like a pretty good reviews app so far. And the customer service is very good! Would highly recommend.
Hey, Jailene from the Reviews team here 👋
Thank you for leaving a review. We value your feedback and apologize for any inconvenience this may have caused on your end. After looking into your account, we see that our team resolved any issues around migration and demonstrated how to edit the logo within email review requests.
If you're still experiencing issues, please reach out to us — we're more than happy to help and we want to make sure that any lingering concerns are addressed.
App has been great and the support has been just fantastic. Particularly, Edcel has been wonderful in helping us out with our custom requirements and has gone above and beyond in customer support!
Great experience using this app - Mark was genuinely helpful! My problems were solved pretty much immediately