Yotpo Product Reviews & UGC

Their customer service is rude. The company seems to only care about emails rather than collecting reviews.

Worked with Rhemy R, he was professional and patient as I had a few changes that needed to take place which took some time. Logged back in for another correction too with no issue

Not only an awesome app that is approved by Google, but they provide exceptional customer service as well. Their team helped me out with the coding and helped me place the rating and replace my previous review section. I actually i didnt do anything..
I highly recommend using Yotpo if you are serious about SEO ranking and getting approved by Google.

Great app - easy to navigate. The collection of reviews seems to have a good conversion. The support is fast and fantastic helpful.

I attempted to use this app the first time around and I was completely lost. I reached out to support to fix even the smallest issues several time and they have been very sufficient and efficient. Quick turnaround and all. I am utterly pleased. I love this app and the free version it offers for small businesses.

We LOVE this app! It's easy to use, and makes our shoppers feel more confident knowing they can read trusted reviews as well as leave their own. And it's free, which is hard to beat for what it offers. Highly recommended!

This app was really confusing to set up and I didn't receive any help from the company after reaching out several times. You would think that they would respond quickly to a potential customer, especially because it seems like a big, reputable company. I had to pretend I was a huge customer with 1000's of orders per month, then they got back to me right away. That was really disappointing that I had to lie to get a reply. Particularly, Jamie Conway never got back to me -- but then replied right away when I said I was a big customer. I wish you would give everyone the same treatment Jamie. Or if there's no support for small customers, just plainly say it. Then I spoke with Dan McHugh. He was helpful and answered many of my questions. Then I never heard from him again after our first phone call, which was also disappointing. I was surprised that he couldn't answer simple questions like "What happens when I enable automatic emails? Which of my previous customers will receive those emails?" It's not his fault -- he should be trained in these sorts of questions by the organization. Now I have things set up correctly and the app is working fine, which I had to figure out on my own. I have found the best way to get help is you have to create a ticket. I really appreciated the support from Leizel Ann. This was the first person who actually got back to me and answered my questions. Thank you Leizel Ann and I hope the rest of your company will follow your example of great customer service. 5 stars for Leizel Ann. The app works fine, I like the fact that the customer can compose the review right in their email directly, rather than clicking to another page. I have the "Reviews widget" set up so all the reviews will show up automatically on my "Reviews" page, most recent reviews showing first. I am using the free plan. If you try this app, I hope you will have better luck than I did with setup and getting support from this company.

I wanted to start offering reviews for our clients and this app is fast and simple. If you have any questions, i spoke with Ronel R and got great service!

Great assistance from Anne, she helped me a lot on the installation of the application, great customer service!

Doner from the support team reached out to me within minutes of sending my first email and was quick to assist me with adding the star rating to my shopify store. It was easy to import my previous reviews from the Shopify Ratings and ask current customers for new reviews.