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I encountered a snag with the product, but Allen M. was able to fix it for me within minutes. Thank you! I look forward to exploring the additional customization options that the product offers.
We switched to a new theme and needed help reinstalling the widget. The team was so helpful and responsive. Took less than 24 hours and all our reviews are back on the site customized to our branding, exactly as they were.
This is a great app! Super easy to install and works great!
Support team was very helpful and fast when we needed them. Great app! Reviews are great for our products and help with our sales.
Thanks so much for leaving a review, happy to hear you're enjoying Yotpo!
Got good support in migrating from wordpress, looks like a good system, will make the leap to paid service soon
Support is amazing. Pauline is very quick to answer our questions and really does a fantastic job helping us out!
Hey Art-n-Fly, thanks for taking the time to write a review! Awesome to hear you're having a great experience with Yotpo and that you received the help you needed quickly from our team.
YotPo is great and the customer service is even better. We've integrated the reviews into our site with star ratings, reviews, etc. Once we got everything set up (which was easy and customer service helps with any questions), we set automated emails and the reviews have just been flooding in.. Also a little shout out to Nick S who held my hand through all my questions and got our reviews exactly where we wanted them!
I am telling my fellow sellers a cautionary tale. I have been with Yotpo for 7 years.. a long time in the e-commerce world. I have watched this company transition and what has become apparent is 1- there are major speed issues with all yotpo products on your shopify store 2- you will experience Google Console issues and they will expect you and your dev team to invest time to assist with a fix with no economic benefit to you 3- you will experience cost increases year over year and 4- they will have no loyalty to you if you are an older client or if your business goes through a hard season
Of course, companies need to make money but their business model has slowly pulled in things like SMS. What this means for you, fellow retailer, is that you will lose compatibility with critical channels (like say, Attentive for SMS). Their response? Just move to us... bundle and save- and they treat the precious company you've built like a cable and telephone contract.
This insidious way of doing business is bad for all small businesses. There are plenty of better options that won't weigh down your site, cause SEO issues and throw compatibility roadblocks into the mix (as well as save you a considerable amount of cash).
This is my 15th year running my brand. My reviews are few and far between for stack tech however when I see predatory contract management that hurts business and overall operations I am compelled to share it to prevent the heartache and replatforming we are now going to undertake.
We wanted to reach out directly to thank you for your candid Product review. We appreciate your partnership over these past seven years and do apologize for the experience you are currently having as it relates to product, pricing, and service.
We understand there are outstanding items that are critical to your business to resolve. We do not take that lightly. Our Black Friday code freeze is still in place until the end of the week to ensure stability for our merchants during the busiest time of the year. As soon as the freeze is lifted at the end of this week, our R&D team will be able to push a fix for the SEO concerns you mentioned and as for the load speed issue we do plan to release improvements on that front as well in a few weeks.
Regarding your experience with your contact, we do apologize for the experience you had and hope we can work together with your account team to find pricing that makes sense for your business needs today - especially in light of our longstanding partnership.
We appreciate you and the Darn Good Yard team - and hope we can find a path forward together. We'd love to have a discussion regarding the alternative strategy and feature functionality that is critical for you going into 2024. We will reach out to you directly via email to discuss that.
Great app, looks great on our site. My only suggestion would be to have the star rating visible from product selection landing pages.
Daniel S. provided the best costumer service!
Keeping this app for sure!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!