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Based on our experience, we do not recommend Yotpo for businesses that need reliable support in high-stakes or legal situations.
During a recent legal matter, we depended on Yotpo for documentation tied to their SMS platform. Here’s what we encountered:
A formal letter provided by Yotpo included an incorrect phone number, which their team later confirmed was a template error.
Our legal team required corrected documentation and supporting records (including metadata/logs) to meet court standards.
Despite the urgency, there was prolonged back-and-forth on what could be provided and how.
Critical records needed for admissible evidence (such as underlying logs tied to opt-in data) were not immediately delivered in a usable format for the case.
The situation escalated to the point where legal pressure increased, including motions filed in court over missing or insufficient documentation.
Our opinion:
When everything is running smoothly, platforms can seem interchangeable. But when a serious issue arises, the level of support and accountability matters most.
In our case, we did not feel adequately supported when it mattered most.
If your business relies on SMS/email/reviews/loyalty platforms, make sure you fully understand what legal-grade data and support they can actually provide before committing.
I DO NOT Recommend Yotpo. We moved to Junip for reviews and Klavyio for E-Mail and SMS
Team WOLFpak
We’re sorry to hear that this was your experience, and we appreciate you sharing your perspective.
We take situations involving legal matters very seriously and work closely with your team and counsel to provide the requested information. This included sharing available records, clarifying how data is collected within our systems, and coordinating with your legal team on the appropriate format for documentation.
To clarify a few points for transparency:
The phone number discrepancy referenced was identified as a drafting error in a template, and we moved quickly to acknowledge and correct it.
We provided access to the underlying data available within the platform, including guidance on how to export records directly from your account.
We also confirmed our willingness to support a formal declaration to help ensure the information could be used appropriately in legal proceedings.
Legal processes can sometimes require very specific formats and validation steps that go beyond standard platform exports, and we remained engaged throughout to help bridge that gap alongside your counsel.
We understand how important responsiveness and clarity are in high-stakes situations, and we are continuously improving how we support customers in these scenarios.
We appreciate the time we worked together and remain committed to resolving the matter at hand.
— The Yotpo Team
Ruzsel was absolutely fantastic to work with. We’d been dealing with an ongoing issue around syndicating our reviews across the US and UK sites, and it had become quite frustrating. Ruzsel quickly stepped in, took the time to fully understand the problem, and worked through it until everything was resolved.
He communicated consistently throughout the process, explaining the technical details in a way that was easy to follow and keeping us updated on progress.
Thanks to his expertise and support, the issue is now fully resolved and everything is running smoothly. We really appreciate his help and wouldn’t hesitate to work with him again.
Thank you for sharing your experience! We’re glad our support team was able to take ownership of the issue, provide clear communication, and see it through to resolution. It’s great to hear everything is now running smoothly. We truly appreciate your kind words and are always here to help.
I have had a great experience with Yotpo, from initial set up to ongoing support. Recently Doner was amazing, going above and beyond to help me edit and import reviews. Very highly recommended!
Support rapide et efficace.
I am really consider to use this app to replace the judge.me, so installed it for for testing. We got one verified review today 02/07/2026 from a customer, and when try to export it, it send me empty csv for 5 times. The support is suck as well, no real person only AI, when you request real person, AI created a ticket for you and Goodbye. Never come back
Thank you for your review. We’re sorry for the frustration caused while testing the app.
Newly submitted reviews can take a short time to process before appearing in exports, which is why the CSV was initially empty. We understand this wasn’t clear and will work on improving that experience.
Regarding support, while AI helps route requests efficiently, real team members are available to assist once a ticket is created. We’ve reached out directly and remain available should you decide to continue evaluating the app.
Doner P was efficient, friendly and immediately solved my issue!
Ruzsel was super helpful and answered all of my questions. He even provided helpful tips on how to integrate YOTPO reviews more onto our website!
I needed help with installing the carousel review widget on my page and Warren P was able to jump in and get it taken care of for me. They’ve always been extremely helpful and ready to assist whenever needed. Would definitely recommend them.
Yotpo has excellent support. Allen helped me with an issue - he was super professional and I appreciate his time. Thanks to the Yotpo team they're always coming out with new features. I can't imagine using a different reviews app.
As our small roastery begins to outgrow itself we knew that changes needed to be made. With that, resources needed to be reevaluated and resources with options to be upgraded were of the utmost importance to us. Yotpo offered just that and the ability for syndication. There were some hiccups on transferring/upgrading to the next tier with Yotpo but we were fortunate enough to have Doner P. from Yotpo Support help iron out the few problems we encountered. Plus it gave us the opportunity to interact with Yotpo support team, they did not disappoint and helped us resolve the issue in a timely manner.
Thank you for your feedback! We’re glad Yotpo could support your growth and that our team was able to help along the way. We appreciate you sharing your experience!