Avis (7 086)

Note globale
4,8
Nombre d’avis par note
  • 92 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 3 % des avis sont des avis à 1 étoiles
7 août 2024

Ian Christian was SUPER helpful in geting our star ratings shown on our product grids. Yotpo emails requesting reviews has also been super easy to use! Highly recommend :)

The Global Trunk
États-Unis
Environ 6 ans d’utilisation de l’application
Yotpo a répondu 19 août 2024

Thank you for the kind words! It’s great to hear Ian was so helpful with your star ratings and that you’re finding the review emails easy to use. We appreciate your recommendation!

17 septembre 2024

We had a terrible experience. The whole platform was buggy for us and it took forever to get things done. The final straw was that emails for reviews post purchase just stopped going out with no explanation. We switched to a new provider and got 3 reviews in the first hour (while not getting any in 30 days on yotpo.)

shopHMTX
États-Unis
5 mois d’utilisation de l’application
Yotpo a répondu 25 septembre 2024

Thank you for your valuable feedback. We sincerely apologize for the negative experience you had with our app. We are committed to enhancing the usability and service of YOTPO's apps.

We are planning a major overhaul of the "import reviews" process soon, and we hope these changes will encourage you to give us another chance in the future. Thank you!

12 juin 2024

I've used this app for about two years. I do love things about it but it does slow down free shopify theme versions (I was using the carousel on the main page). I have used the help options multiple times with success but this last time (today) I had Doner who FINALLY helped me to get me exactly what I was looking for. I still have all my reviews but now on a page with a button so all reviews are stored in one place (including on each item page) and my site is already faster. Doner was such a huge help and far surpassed any other customer service member I've had these last few years.

Spoil Yourself Natural
États-Unis
Presque 2 ans d’utilisation de l’application
Yotpo a répondu 11 juillet 2024

Thank you for sharing your experience with us! We're glad to hear that you've enjoyed using our app overall, despite the challenges with the free Shopify theme versions. We appreciate your feedback and hope you continue to find our app beneficial for your business!

23 septembre 2024

I am writing to express my sincere appreciation for the exceptional service I received from Donor P regarding an issue I had with importing reviews. Donor P responded very promptly and resolved the issue efficiently and professionally.

The level of service provided exceeded my expectations, and I am truly impressed by the promptness and professionalism displayed. It is rare to encounter such a high standard of customer support, and I wanted to formally acknowledge this great experience.

Thank you for maintaining such excellent service.

YOUR-GOODFIND
Royaume-Uni
15 jours d’utilisation de l’application
Yotpo a répondu 24 janvier 2025

Happy to hear that! Thank you for sharing.

26 septembre 2024

Great customer service experience with Arven

Studio Null
États-Unis
Presque 2 ans d’utilisation de l’application
Yotpo a répondu 24 janvier 2025

Thank you for your review!

27 novembre 2024

Awsome customer service - Arven S helped me and he is the besttt

WE’RE CREATURES
Israël
Environ 14 heures d’utilisation de l’application
Yotpo a répondu 25 janvier 2025

Thanks for sharing!

29 août 2024

Vien has been amazing helping me finding the right things I needed for editing the widget for the webshop.

Loof
Pays-Bas
Plus de 2 ans d’utilisation de l’application
Yotpo a répondu 20 septembre 2024

Good to hear about your experience! Thank you for sharing.

24 juillet 2024

Reviews are the lifeblood of any small business so getting it right is extremely important. And as a small business owner, getting things setup is a matter of doing it yourself. So great technical support is key especially when you don't set it up quite right. Jann M. from Yotpo is a star! He stuck with me over several days to help me figure out and correct connection errors. He was very patient and gave me clear and concise instructions to set things right. I plan to incorporate more Yotpo apps because of my experience with the Review app.

Mijo® Hair
États-Unis
8 mois d’utilisation de l’application
Yotpo a répondu 19 août 2024

Thank you for your detailed review! We’re excited that you plan to use more Yotpo apps and appreciate your kind words!

4 mai 2024

I highly recommend the app. I've had a great experience with product reviews for years. Until today Ive never had a problem but suddenly my newest reviews weren't showing on my site. I got on Chat with Jeorge Kenneth V and he took the time to investigate and resolve the problem quickly and with patience. Soon everything was displaying like normal again. Great customer service which I really appreciate!

Hometown Jersey
États-Unis
Environ 10 ans d’utilisation de l’application
Yotpo a répondu 24 mai 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

24 septembre 2024

Great customer service if you have any issues!

Naturally Love Hue
États-Unis
10 mois d’utilisation de l’application
Yotpo a répondu 24 janvier 2025

Thank you for your review!