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John G helped me through chat. He was very clear in his directions. We solved the problem quickly and efficiently.
This app and its CS team is awesome.
It was my first time with Yotpo and I didn't know how to use it.
I even didn't know how to reject my reviews.
Then, Ruzsel John helped me a lot. Thanks to him, now I am very happy using this app :)
Daniel P, very good person Yotpo customer support.
I think he is a very experienced person for yotpo customer support.
Thanks
Daniel P
Thanks for your feedback, we really appreciate it.
Very bad! The website says you can edit simple things within your brand kit and it will display those changes across email and on-site widgets. Until you try and then they say you need to upgrade to the most expensive plan to make the changes because those aren't included despite what the clear verbiage says. They do not want to help you, just upsell you.
Thank you for taking the time to leave a review. Please know that we hear and understand your frustration. After looking into your case we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.
Thank you for your hlep, Joian Z
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
The app works well so far. Ronel R helped me get it installed on Shopify, and did a great job with assisting, and customer service.
Doner's service was excellent, attentive and patient in helping me with my joint review!
Give this Yotpo coworker a super positive review.
Regards,
Homchum
Thanks for your feedback, we really appreciate it.
Rhenant was so helpful for finishing taking care of my case
We appreciate your feedback, thank you!
Rhenant is excellent! Thanks him a lot!
We just added the app to our Shopify platform and very impressed on all the features. I reached out to chat with Doner and was assisted almost immediately and questions answered. I really appreciate it! Thank you.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!