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Awesome app, I am really happy with how good the customer support is! Eunice fixed all the integration issues while on the chat with me! i highly recommend this app to anyone who is looking to showcase reviews on their site.
Amazing customer service. That is what makes Yotpo great. Appreciate all the help and service throughout our partnership
Mixed reviews about YOTPO, But be careful and read this before you install it in your system.
When I started out with Yotpo I was very happy with the free app. Since I have been with them for 3 years. Over the last 3 years the free version is getting smaller and smaller. I have nearly 100 reviews on the system, so I wanted to keep with them on the site.
Recently I spoke to the sales guys about using the services and upgrading, but this is the catch, if you're a customer that has been using this system for a while you I am not paying $5000 per year for the service.
It now looks like we will lose our feedback which we have built up because of the pricing of yotpo.
Not sure how they can justify this price, personally I think they live on another planet.
Yotpo is probably the best marketing app in the Shopify app store. It provides tremendous ROI and the social proof it generates greatly increases conversion rates. Their customer support is also top-notch!
Yes it's great to collect reviews but what good is it if you cannot leverage them? I would give it 0 stars. I cannot believe people rate this app 5 stars, they must not know what the competition can do. There is nothing to leverage the reviews to drive business to your site. Support is marginal. Reviews will not synchronize with google. Cannot send reviews to facebook pages. Reviews are not search engine indexed. They are no where to be found if you google your reviews! We will work a transition plan to someone better than just collect reviews. Reviews are our most important asset and we need to leverage them better. if you need to know how, just look at what the competition is doing.
This app used to be great. I was using it for several years and very happy with it but recently they changed their pricing structure so that the most basic plan starts at $399 per month. This prices out all small and many medium sized businesses. Also when I had a tech problem, it took them OVER A YEAR to solve the problem, just in time for them to raise their prices beyond what is affordable for my business.
Thanks to other reviews on this thread I just discovered Judge.me. It's an awesome app with all of the functionality of Yotpo and more for only $15 per month and their team responds immediately!
I dealt with the best advisor called Warly. He dealt with my query straight away, had it sorted in a matter of minutes and came back to make sure exactly what I was looking for.
Brilliant service!!
Tracy, Dublin
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Mala experiencia, lo borré/desinstalé y quedaron las reseñas incrustadas en mi sitio web. Pedí ayuda al servicio al cliente y solo me responden con mas ofertas del mismo servicio que QUIERO ELIMINAR, no dan solución.
Thank you for taking the time to leave a review. After looking into your account further, we saw that we were able to remove our Reviews widget from your site, export your existing reviews, and send the exported reviews your way. If there's anything else we can do on our end to help, please let us know.
I use this app on our DTC store and love it. The customer service and help as I learn the platform has been really good. I worked with a person named Rhem on a pretty specific issue that required a fair amount of technical assistance and they worked with me on it for a period of several days until we had a solution. Customer service is almost as important as the functioning of the app itself and YotPo has delivered. Reviews are rolling in!
top hotline..sehr freundliche mitarbeiter app nur zu empfehlen!! anleitung bischen gewöhnungsbedürftig aber dafür vom live chat gelöst