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Allen has helped me several times to navigate Yotpo! He is so helpful, patient and clear when answering my questions. Thanks Allen!!
I have been speaking with Ronel and he has been so very generous with his time and expertise. I had many questions and he was able to answer each one. Nothing was too much. Some of the best customer service I've received. Thanks. The app is great and I look forward to using it more effectively.
its a nice apps and good to use review app. Support helped me to solve my issue with quick response and a good attitude. Thank him very much.
Doner was super helpful in helping me get reviews integrated into my new website. Thank you for all the help.
The app itself is already amazing, with great integrations. But their customer service is 10/10. I reached out over the chat box for one question, and Reinier D assisted me with installation and other questions!
We transferred from stamped to Yotpo and aren’t looking back. This app is the luxury of reviews and management. Support is top notch to add the cherry on top.
Hey Amazology! Great to hear you had a smooth transfer and are happy with your Yotpo service! We are glad to have you :) Thank you for your feedback
Once set up, Yotpo is great! It did take quite a bit of time to set up, with some bugs in the Yotpo platform and some slow update times on some features. The support is awesome, and will fix anything instantly. As a person with little understanding of code it did take a lot of hours of support with both Shogun (our page builder) and Yotpo. But end result, great!
Reached out to support with a simple question I am unable to find the answer to on their "help" forums. It's been three days and no response. Thankfully I am using their free version, but I wonder if the service is any better if you're paying? Definitely not a good first impression. I would be weary spending money on this app when their support team does not seem responsive.
Thanks for taking the time to leave a review. We're sorry to hear about your experience. We've recently improved our support capacity -- our support agents are now available to all of our users 24/7. Additionally, you're always welcome to reach out to our Help Center directly at helpcenter@yotpo.com and describe the issue there. Once again - thanks for sharing your feedback and helping us improve.
Exceed 10 orders a month and you'll learn that it's ludicrously overpriced! 50 cents to send a form email? Really? I'll send them myself at that rate.
Hey TrueToSource!
Thanks for your feedback.
Regarding orders, our pricing model is available on our website. For our Growth plans (up to 500 orders per month) you can choose from packages ranging from $29 up to $199 a month.
We would be really happy to assist you in understanding which plan is the best fit for your business, and to ensure you will be happy using Yotpo's product!
Thanks again!
Melanie - Customer Care Team
Kenneth from Yotpo was very helpful in making design changes to our store, and implement the necessary features :)