Avis (7 017)
Affiner
-
Par note
I didn't know if I could freely change the avatar of the customer review. It can be changed only with the prime plan. Thank you for politely teaching me in chat.
Great app! Got us our first few reviews and seems to have a good conversion rate. Only downside is we feel the paid version are a bit too expensive (or perhaps we just can't afford it), would be great if you can consider bringing down the price, or perhaps introduce a one off payment instead of a monthly commitment. Thanks guys for the great work!
This is the best review app I've ever tried! App's design have a great UX design and customer service is really fast! They help me for free while other apps asked 10€ to install a widget.
Thank you so much for your review! We're so happy to hear you're enjoying Yotpo.
Support is none existent. I wrote about 4 messages but gotten no response. App deleted.
The app is good, the really bad thing is that when you Uninstall it, it doesn't go away from my products page, me and my customers can still see the Yotpo Review section, it is really frustrating the fact that I can't take it away. and the customer service just does not respond my emails. I am really disappointed
The app is easy to install and customize. Definitively recommend it to any ecommerce business - you will not be disappointed.
Thank you for sharing your feedback, we value your opinion.
We installed the app just for a quick test. We didn't even go past the page where you need to create an account or have finished setting up the app. But it sent automatically 200+ review request emails to our customers without us even knowing it.
Firstly, thank you so much for taking the time to leave your feedback. Please know that we completely understand your frustration and we apologize for any inconvenience. As per our investigation, our customer support has reached out to you twice, including an email on August 1st. Unfortunately, we have not heard back from you yet. Please know that our support team is ready and available to you at all times. Feel free to reach out to us at any time by replying to our emails or opening a new support ticket.
the customer service is great, reply fast. The review widget has a bug in the primary color. I change the color but it doesn't show up in the site, I ask for help from the Livechat and they solve the problem for me immediately. highly recommend.
Had some issues getting code properly installed on Empire theme, so contacted support for help. Only had to wait a few minutes and they took care of everything! Thanks to Sheen for the fantastic service. :)
Great customer service and super easy to integrate with my Shopify store! Highly recommend Yotpo for any e-commerce website.
We appreciate your feedback, thank you!