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Yopto Eunice was amazing - thank you for all of your assitance, solved my problem quickly and easily
Thanks for your support. ..
We appreciate your feedback, thank you!
I'm new to the app but the customer service is great. I haven't been able to test the features yet but the customer service's willingness to help is much appreciated! Thank you so much Sheen for your excellent customer service!
I thought this app would be helpful but it only sent like 20% of the review emails. Most customers have reported they never received a review email. Waste of time!
Thanks for taking the time to leave your feedback, we're sorry to hear about your experience.
If you would like to get in touch, we would be happy to chat further about your experience and try to help.
Good customer service. Great app. I recommend Yotpo. Had some issues and customer service fixed them straight away.
Thank you for writing a review — we value your feedback.
This app adds a nice touch to your online business. It's a way for customers to leave feedback and review their product/service. The only thing I had an issue with was embedding the code into my theme myself but Diane was very helpful in resolving the issue for me. With my permission she ultimately went into my theme and embedded the code for me. I would recommend for anyone starting a business. They have a free option available.
Thank you for taking the time to leave a review. We're happy to hear Diane was able to help get you up and running! We'll pass on your kind words.
I was trying to delete my accout and they help me within 5 mins. Authentic and fast customer service!
I contacted support and they helped me right away. Great customer service. Rep handled my issue promptly.
This is a great app. Even for the free version customer support is super responsive making changes on your backend.
Great customization abilities with collecting and displaying reviews. However, it seems archaic to me that you have to manually re-install whenever you update your theme (which is often from a good theme provider). Customer service is really slow (3 days to get my reviews back on the site) and it never seems to install properly. Many other apps have an automated prompt that brings the app to the updated theme AND prompts a CS person to check that it's working well. Pretty big oversight IMO.