Avis (7 096)

Note globale
4,8
Nombre d’avis par note
  • 92 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 3 % des avis sont des avis à 1 étoiles
13 avril 2018

This app is perfect ... if you have $8000/year to spend on it.
Their plans are absolutely not adapted to small businesses, which is disappointing on shopify where most users run small businesses.
I would be more than happy to pay $300-$500/year + variable fee depending on volume, but the "growth" plan don't even include photo reviews (a feature that I need).
So I guess I will stick to the free plan, unless I get tired of the "powered by Yotpo" mention and just decide to switch.
I am really dissapointed to see such a great app be unnaccessible to most Shopify users and I think that the Yotpo team miss a great opportunity by not offering a decent offer between free and premium.
I also think that this page is a bit misleading as it does not mention it clearly.

Fabrikframe
Canada
7 jours d’utilisation de l’application
22 août 2018

Love the service so far - we've gotten more reviews in the week that we've been using it than we did in the two years previously with our old software. My one complaint is that the growth plan seems to leave out a few key features that are in line with other features that are offered. It feels like an attempt to up-sell you to the premium plan. I could be wrong about that, but when I asked for clarification from the Yotpo employee who helped us onboard, I never heard back.

Kellys Four Plus
États-Unis
6 jours d’utilisation de l’application
24 juin 2022

I only wanted a loyalty and rewards program, instead, yotpo asked me to install a whole bunch of other apps. Tried booking a demo with them and other than the automated reply email, the scheduled demo got canceled without any explanation and no reschedule was offered. (schedule link was being closed). So I went and booked a demo for the second through their site and my booking was notified by one of their team member 10 minutes before the call telling me their office is not opened on that day. (Then why did you confirm the booking in the first place? and perhaps you could of informed me earlier? I could have had other arrangements but rather my time slot was wasted because of the last-minute notice/no-show.)
Possibly one of the worst customer services experienced from any app on Shopify or any other criteria.
Think twice if you're thinking about going for them.

TRANZEND TW
Taïwan
6 jours d’utilisation de l’application
Yotpo a répondu 14 août 2022

Thank you for taking the time to leave your feedback, we take every review very seriously. As far as we know the demo was successfully done on June 28th. Please let us know if you have any lingering issues or concerns.

10 mai 2021

Ed was very helpful and patient! :) Looking forward to getting everything set up as soon as possible!

Everything Floral SG
Singapour
Environ 5 heures d’utilisation de l’application
30 octobre 2022

Just downloaded but a great experience so far. I was faced with an installation issue and the live chat feature responded and fixed the issue promptly.

L'Anse
Canada
Environ 5 heures d’utilisation de l’application
30 octobre 2017

We gave them a try. The sales team is very pushy and the app is overpriced compared to its competitors. From our experience they have very sub par customer service. We just switched over to Judge.me as it has all the capabilities Yotpo does at less than half of the cost. Shopify reviews also is a great app if you're just starting out.

Vaya Island Llc
États-Unis
7 jours d’utilisation de l’application
27 septembre 2021

So far, so good. Customer support has been quick to respond, even though we're currently on the free plan. "Growth" seems a little pricey for the upgrades that it offers, but if we see good engagement and conversions, we might swing for it (as a brand-first business, I can only stand the thought of sending non-customizable reviews emails for so long).

VENIM®
États-Unis
6 jours d’utilisation de l’application
23 février 2016

After uninstalling the app, the very next day it sent an email to a customer whose item is en route still. What?

Jrmyln
États-Unis
7 jours d’utilisation de l’application
24 mai 2020

This is a great proposition and exactly what you need to increase your conversions and jet fuel your ads. Like with a lot of Shopify apps you have to upgrade to their more premium plans so I did that as it had the features I wanted. I've been having a terribly difficult time trying to extract the value that Yotpo are selling though. The onboarding is awful. It's very clunky and takes too long to setup. The automatic email review feature isn't working for me and there's no workaround to manually whatsapp the customer and get picture reviews so I'm unable to get any value from Yotpo, just wasted time. I was better of with the free Shopify reviews app. I'm on the growth plan which is the tier above the 1st one but it's still missing video reviews unfortunately. Customer service is very attentive and quick to respond. But have been unable to get me to a position where emails are going out and collecting picture reviews. This is all I want.

PÉPÉ BEAR
Royaume-Uni
6 jours d’utilisation de l’application
Yotpo a répondu 30 juin 2020

Thank you so much for your feedback! We apologize for your experience and please know that we will absolutely take this feedback into consideration. Although we don't currently offer Whatsapp reviews, customer feedback plays a crucial role in how we develop our product feature roadmaps. As it stands now, we support photo reviews and automated review requests.

Our 24/7 support is more than happy to help with installation and onboarding at any given point.

If you'd like to get in touch, we'd be glad to assist you further. Thanks again for your feedback!

5 septembre 2023

I moved from free version Judge.me to Yotpo as Yotpo looked great and lots of raving reviews about it. I was told about the visual UGC plan which I also added. The review app is great that you can leave images - however, the customisation of the email for review requests is quite basic and clunky. If you want to update the follow up email it resets everything.
The visual UGC has some issues too - with things like product album not being able pull from a source of images. I've also had a few issues with the homepage gallery how it shows up on shopify - in which support has taken about 5 days and counting to fix when I thought it should be a simple fix.
Uncertain about this being worth the money as of yet as there is not much perceived perks compared to free version of judge.me yet. I'm glad I didn't pay for the prime version that sales recommended yet as it wouldve felt like even more wasted money.

ESTRONI
Australie
6 jours d’utilisation de l’application
Yotpo a répondu 23 janvier 2024

Thank you for taking the time to share your thoughts with us. We're continuously working to improve our products so that our merchants can get up and running without any hiccups. Our Product team has reached out and scheduled a call with you to discuss further all your product concerns. If you have any concerns regarding the product, please don't hesitate to contact us.