Avis (7 327)

Note globale
4,8
Nombre d’avis par note
  • 92 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 3 % des avis sont des avis à 1 étoiles
21 mars 2025

I'm not the most tech-savvy person, so the UX is a little hard for me to manage - but the customer support I just received from Vincent C was top notch so I thought I'd write a review and give him a shoutout.

I had an issue with reviews populating in an area I did not want them, and Vincent came with both the solutions for future reference + he went ahead and took the 20 minutes (it would have taken me hours) to do it for me.

I really appreciate that kind of customer care.

DriveForce
États-Unis
Presque 3 ans d’utilisation de l’application
8 mars 2025

I had some trouble getting my Shopify SEO Page (Reviews tab page) to work after a recent Shopify theme update. I contacted customer support via the admin settings page in Yotpo and they helped me immediately! I am so very grateful to Jeorge Kenneth V for the support. They even added a carousel of reviews to my homepage after I asked for more advice! If you are having any troubles, I highly recommend their great customer service. Thank you!
P.S. I'd recommend a few updates to their help page so that "SEO page" updates are clarified as a separate issue from how to enable a "Product Reviews Widget."

Wild Country Customs
États-Unis
Environ un an d’utilisation de l’application
Yotpo a répondu 14 mars 2025

Thanks for the detailed feedback and suggestion on the help page, it's much appreciated!

30 janvier 2025

The app works good now that I had a support staff, Reymon help me for 90 minutes. The app is glitchy on Chrome so I had to switch to Safari, but then it worked good. Reymon was extremely helpful, patient, knowledgable and easy to work with. Would recommend working with Reymon again.

Lav and Kush
Canada
Plus de 4 ans d’utilisation de l’application
Yotpo a répondu 12 mars 2025

Thank you for your feedback. Glitches on Chrome is indeed annoying and we are working on a permanent fix for this issue. For now, clearing your browser's cache will fix this issue.

Thanks for sharing your experience!

20 mars 2025

A little bit expensive on the starter kits, it should be more progressive based on orders amount. If you take review + rewards it cost more then your entire shopify website to function... and that just for reviews.
For the rest it works out of the box, could import my old reviews from magento which was a big plus. Big thanks for Jeorge Kenneth for his help.

Tubeo.com
France
7 jours d’utilisation de l’application
28 mars 2025

Customer service is a 10/10! Always try to be so helpful and quick in response! Some bugs, but hopefully Yotpo fixes them.

Shore
États-Unis
Environ un an d’utilisation de l’application
4 décembre 2024

When uploading a review, it kept failing and kept getting errors.
I contacted customer service and got a quick response. Reymon Alvero gave me a relatively complex review template and helped me fill it out and upload it.
This is a good customer service team, but I think it would be more convenient for me to upload it myself if there were no errors, otherwise I would need to contact customer service every time.

Lyricalhair
États-Unis
3 mois d’utilisation de l’application
Yotpo a répondu 25 janvier 2025

I can see how it’d be more convenient if the process was smoother for you. Thanks for your feedback! We are working on making this process easier.

9 avril 2025

super helpful support staff, shout out to Reymon N for helping out.

Medik8 Australia
Australie
Presque 2 ans d’utilisation de l’application
21 avril 2025

Great support team!

LES RÉVÉLATIONS
France
Plus d'un an d’utilisation de l’application
14 mars 2025

quick response and resolution

Creed Fragrances
Royaume-Uni
Presque 2 ans d’utilisation de l’application
20 août 2024

Doner was really helpful towards me, my issue got fixed relatively fast

Femmefatalejourney
Finlande
13 jours d’utilisation de l’application
Yotpo a répondu 20 septembre 2024

Thank you for the feedback. We're happy to help!