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I encountered an issue with the review carousel display on my homepage, but Ruzsel J from chat support had it fixed in under 15 minutes. It was the quickest and most hassle-free customer service I've ever had. I highly recommend Yotpo products for their excellence, not to mention their UI design is absolutely stellar!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Spoke to Customer service, Ruzsel was amazing! We got on a call and he helped our problem in under 3mins.
Thank you for sharing your thoughts with us!
Daniel S. provided the best costumer service!
Keeping this app for sure!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
I have been using this app for over 6 months. It's very user friendly and the support is quick. Special shout out to Ruzsel J for helping fix my widget issue. It literally only took 10-15 min from request to resolution. Highly Recommend.
Thanks for your feedback, we really appreciate it.
Joian Z helped me out with an issue we had, really quick and efficient. Massive thanks!!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Great service! I needed assistance with the install and John G. was all over it. He had it up and running within the hour!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Mitch was great help and answered my questions promptly and politely. I feel confident that they have my best interests at heart.
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Always fast and responsive customer service if there are any questions. The platform is easy to navigate as well.
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Rhenant was awesome with customer service when I needed it!!!
Thank you for a great Ap, and Great customer Service.
Thanks for your feedback, we really appreciate it.
Everything would have been fine if I hadn't noticed the problems that managers have been unable to solve for a long time. In fact, the support work is at zero level: one says one thing, the other says another, and as a result, something completely different happens. Support may claim something is impossible without providing evidence, and then apologize when evidence to the contrary is presented. Technical support here isn't much help either; they can't even implement simple things. After contacting support, you receive a survey form to expedite problem resolution—essentially, it doesn't help at all; nobody responds. Essentially, what I have here are global issues affecting the revenue and reputation of my store; support doesn't solve anything on its own, they send an email and disappear for a week... Perhaps this review will expedite the resolution of my issues? For now, I'll leave it here.
Thank you for your feedback. We're sorry to learn that you're experiencing difficulties with our Reviews product. We sincerely apologize if it took time for us to respond to the ticket you created. Our support team has made efforts to contact your team and had a joint call with your staff. Our latest communication said that your team would send us an email listing all unresolved matters. However, we have yet to receive this email. Please reach out to us so that we can better understand those issues. Your satisfaction is our top priority, and we are here to assist you in any way we can.