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Great app and incredible service! Every question we have gets answered in minutes by a real person!!
I struggled with installing my widget; therefore I contact the customer support from yotpo. James was very polite, helpful and quick to solve this issue. Thanks, a lot.
Thank you for sharing your thoughts with us!
We are at the 400 orders per month mark. We started by using the free version to test things out. Just using the free version we were able to generate 25 product reviews within a week. For a free app we got a ton of value. We have since upgraded to the paid version. Great customer service as well.
Thanks for the great review, RakAdx. We are excited to be on this journey with you!
This app is exactly what we needed to help with conversions. Lots of great testimonials poured in as soon as we installed it. Junalou was incredibly helpful in getting it all installed for us and answering all out questions. A lot of value on the free app!
Thank you for your review! We’re thrilled to hear that you’re already seeing the positive impact of Yotpo on your site.
We just started using the app and even though we’ve had to do a few small things on the back-end to set some items up; it’s been fairly easy to use so far. We had to use the live chat to get some help with some features and spoke with Daniel P. who was so great to work with! He was extremely helpful and fast! He provided some very helpful links as well. Exceptional customer support! 10 out of 10 recommend!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Great app, and great support, the only flaw is that I cannot respond directly to customer reviews within emails because I use a Mac, apparently supported on Windows but not Mac, but that's the only issue.
Awful customer service (unless you want to upgrade) We used to love Yotpo but since we updated our theme and lost the app we have been trying to get some help with reinstalling. Terrible service! No response to four attempts to contact them. We looked at upgrading our Yotpo account but the prices seem to leap up and we just can't afford it for a small business.
An excellent review app with excellent customer service! The software is also user-friendly in terms of settings and functions.
I use the free version and they still offer customer service! I have reached out to them twice and have received prompt replies and help as needed. Highly recommend!
I have always had a positive experience with Yotpo and have always been able to receive great support when needed.