Yotpo Product Reviews & UGC

Their support team is really really great! Love the app and all the capabilities to help grow our business and connect with customers. GET YOTPO!!!

I wasn't happy with the customer service initially, because of the email response to a problem I experienced. However, I requested escalation and I was was placed on a call with Mary Ann and she took the time to help this Baby Boomer see the value of the YOTPO app. I am impressed and grateful to and for the time she spent with me!

I don't normally write negative reviews, but I am frustrated beyond belief and I would NOT recommend Yotpo to anyone — friend or foe!!! My customer reviews have not been not showing up on my website for months. I'll give you that you responded to me a couple of times; then, after that, I guess you just decided it would be easier to ignore me and the problem. I see from reading the negative reviews that I'm not the only one. If you ask me, you have the worst customer service on the planet. I can't believe you have the audacity to tell me I should try to contact the developer now — before I post this negative review. Seriously?!? How dare you!?! I did exactly what I was supposed to do for the last two months, you dropped the ball. You don't deserve another chance. I contacted customer service too many times to list. I even tried going through your website, which apparently only wants to deal with me if I'm a 'potential' customer not an 'existing' customer with complaints. I even warned your customer service people that if I didn't hear back I would be switching apps and writing a negative review. So my actions should come as no surprise. What I say to you Mr. App Developer is your company should get their customer service act together!!! My time and my business are just as valuable as yours and if you expect to keep customers you should treat them with the respect they deserve.

Fast service and support >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Very good app. Good at collecting reviews and also User generated content. Very helpful support. Thanks Junalou.

The customer support is very helpful and friendly. ;) Mary Ann solved the problem within just a couple minutes.

set up the app today, relatively easy and I am happy with it! James C from support helped and was great!

Excellent support and great help from Ed from from the shopify support team who didn't give up and managed to resolve our issue. Excellent service

Great app and great support! <3 i wanted to change the language from english into german an ed helped me very quick Happy, Ronel and Jeorge helped me to integrate some things. Everything is perfect
Also Eunice helped me to find the review carousel code. He is also very patient and explained everything very clearly!
Mark Oliver helped me to delete something on my product page. He is also very kind.

Great app for a business like ours! Easy to use & the free version is still well worth using. Great customer service!