Yotpo Product Reviews & UGC

Great service and quick response, last super help from Gimbert =)
Always available to help and I think the app has been helping us getting conversions! So glad with it!!

Superb customer support. Responsive, helpful and above all - kind. I had made a bit of a mess at my end and they quickly corrected my error. Support staff is Golden.

とても良いアプリで、特にチャットサービスは迅速に丁寧に対応してくれます。コードの変更などは知識の度合いによってはサポートがないと難しい部分もありますが、サポートセンターのスタッフが分かりやすく説明してくれて変更もすぐに行えました。

Fantastic customer service! We had an issue with the widget displaying on our store and they managed to fix it very efficiently.

Great product! So happy that you have now rethought your pricing. The reviews look great on my site and gives the site a professional look www.brit-rocks.com. Love being able to comment on reviews now, I do think the Q & A function should also be included on a cheaper price plan! Just my thoughts!

I got quick help with installing this new app on our site. Good so far. Thanks for the help.........

Nick S. was able to figure out what I needed to done and did it quickly and thoroughly. He was pleasant as well as being super helpful. Thanks Nick!

Thanks to Allen Yotpo for helping solve my problem so quickly! Really appreciate the quick help and great customer service

Yotpo has the best support team. I had to import all my existing reviews and the team was very helpful! they answered my questions same day, helped me out quickly and showed me what to do exactly in order to have all the reviews imported correctly. Thank you Yotpo! I look forward to doing business with you!

*UPDATE 05-22-2020*
YotPo reached out to me following my review and extended out options to improve my experience. I am a firm believer of customer service and I believe I would do injustice to not adjust my review to a full 5 stars for a great app paired by service that follows-through.

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Yotpo has incredible customer service and have helped me with numerous issues for my site. I've had questions and issues that I've discussed with them at weird times of day and they always have someone there to respond and provide support (shoutouts to Mary Ann and Josephine who are among the names I remember working with who were absolutely amazing). I would list them as one of the top Shopify apps with top-notch customer service.

The only reason I placed it at a 4 out of 5 is that I personally think YotPo could be more competitive with its features for the price it is charging as it is actually one of my "pricier" Shopify apps I currently have on my store. I am paying for the $29/month plan but still have a "Powered by Yotpo" shown on my website in the reviews section and if a customer that purchases my product loses my automatic review request email, my plan does not allow me to send a manual email review request. The product page review section also does not allow for customer to upload their photo, photo uploads can only be performed through the email review request system.

Besides those items, the interface is clean. The set up is very intuitive. The presentation on the website looks great.