Yotpo Product Reviews & UGC

So far so good. I had some issues with the way stars were showing up and Jo was very helpful getting everything working correctly. I like that I can now request reviews on products that customers have purchased. Excited to see more reviews on my site.

Needed a couple tweaks to the basic set up of the widget on my site and the team at yotpo helped fix it! thanks guys

Far too limiting and way to expensive for an upgrade

Very Good and they follow up my case very well :)

UPDATE: After leaving a bad review, they eventually fixed my issue. Still not sure if I can give it 5 stars yet. It is pricier than another review app that I've used on a different site, and I'm not sure which delivers better value, but this app has caused some frustrations, and their tech support was unable to help until I left a bad review. I've used this app for 9 months now I think. My biggest issue is that it's fairly expensive for basic features and the customer support or technical support is terrible. There have been some persistent issues regarding shopify 2.0 upgrades. Specifically there's a responsiveness issue that they just won't acknowledge, and so it's not getting fixed. I've seen others with the same problem. I would highly recommend looking at other review apps, comparing prices, and assume that this one is just not performing well recently.

Robertini L - Absolutely fantastic service - If I had spoken with Robertini in the first place than I would of stayed with Yotpo. Most help i've had from anyone.

Updated Review 05/29/24:
Yotpo continues to disappoint me. I was chatting with them on a weeknight about some issues with their widgets and this is what I see:

Let me transfer you to one of our support agents.

7:08 PM
All our agents are currently busy.

7:08 PM
How about I create a ticket for you?
A support agent will follow up with you soon.

So BAD. If you're considering Yotpo, please know that customer support is nonexistent. We will be leaving Yotpo soon and advise others who haven't joined yet to please save yourself the trouble. There are better companies out there who don't just outsource their customer support like Yotpo, but who are actually available to resolve issues.

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I'm updating my review because I've wasted so much time talking to customer support who does not know how to resolve my issue. I upgraded my plan to accommodate more reviews and Jeorge had mentioned it will automatically be resolved in a few hours. Sure enough, Yotpo let me down again and it still isn't fixed. Customer support requires extreme hand holding and does not have a process on how to fix common issues. I'm extremely frustrated with Yotpo.

Yotpo is a great product review platform and really helps with SEO. Additionally, their customer support staff is exceptional. Rilu Jane was excellent and really helped me with all the questions I had asked. 5/5.

Nice app and very helpful from Yopto customer service personnel, Eunice. I am confident that by displaying the reviews on homepage, it will help with the conversion rate.

The product is good - just sometimes doesn't do what is expected so needed customer support to help - but my goodness their customer support is GREAT! So it's really all good.