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I had some difficulty inserting a code for the review app and Eduardo R was so helpful. He swooped in and the work was done quick! Thank you, Eduardo!
Yotpo had trouble synching my orders. I had good customer support on the helpdesk by Simoun Francis to solve it
Customer service is great! I was migrating reviews from another review app and ended up with a ton of duplicates. Spent a few hours taking care of it myself but couldn't figure it out. Customer service resolved the issue in minutes.
Thanks for your feedback, we really appreciate it.
Customer service on chat has been amazing during implementation. Can't wait to see everything in action.
Customer service is terrible and the app is not performing well.
The guidelines are unclear and Customer Service further confuses customers. For the majority of them, are not familiar with their company policies and have language barriers I think. They are super slow and just send out links to clients for you to get by. Becarefull, you might lose money dealing with them, time and energy. They are not helpful at all. I'am not talking about one experience, most of their agents offer poor customers service. Something smell fishy with them. There is no transparency, they are hiding information to people.
Thank you for leaving your feedback. Firstly, we'd like to apologize for any inconvenience you may have experienced. After looking into your case, a customer support agent has reached out to you in order to assist you but unfortunately, we have not heard back from you. If you are still experiencing any lingering issues, please feel free to reach out at any time and we will do our best to help.
I’ve had this app for several years and love it. Great outlet for customer reviews. I recently switched e-commerce platforms and Yotpo support (Neah) was so helpful with assisting & troubleshooting. Great service!
Only just started setting it up and have used their support quite a bit. Always reply straight away and extremely helpful. The app itself is working great. Highly recommend
So far so good! I’ve gained some customer reviews, which helps build trust from potential consumers. Gimbert was also very helpful in assisting me with getting my email settings corrected!
I found Yotpo and installed it in my store. Amazingly this application is really the best application. User Interface easiest to understand and maintain, Customer support 10/10. I highly recommend it for the other users too.
Thank you for your review, happy to hear you're enjoying Yotpo so far! Please let us know if there is anything we can do to help you.
James was a pleasure to work with. He's been incredibly helpful! Can't be thankful enough! Superb service & support!