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So far just starting out the app is great for setup. I wish there were more features available for the free version. Set up is pretty easy. I did need help and the person assisting me was very knowledgeable and helped me with a setup issue right away. Very pleased with the customer service.
I had a problem with integration and a small error that ruined my theme.
Ruzsel came on board in less than 5 minutes and fixed it for me with a big smile.
Highly recommended.
Now: They solved all my problem.
Thank you so much Now: They solved all my problem.
Thank you so much
Very disappointed in Yotpo's service! I wish I hadn't used this app to start with and sent this out to our customers as they have written reviews and I just cannot publish them and I don't want to ask them to write reviews again. I've reached out several times and a lady named Lucy is very slack in getting back to me.
I will be removing this app. Customer service is very poor.
EDIT: Manager reached out to me and apologised for their service. However, I will still not be using their app even though it has everything I want - the pricing is out of my price range. I'm adding an extra 2 stars as they did try and reach out and fix their error.
Great app for less cost. Rhenant helped me with setting up Visual UGC on our product pages in Shopify.
This app is EVERYTHING! Its makes collecting reviews so easy and seamless. I couldn't be more thrilled with Yotpo.
I installed this app so I could begin obtaining customer reviews on my web site. It was very easy to set up, but I ran into a little snag cutting and pasting the code to make the stars show up on my products. I contacted support, and Pauline and things fixed in no time.
So far, things are working very well, and the customer support has been great. Thanks for making this app, and for your help!
Hi 4 Left Turns, thanks for the great review! We are glad to hear that our Customer Service is meeting the mark when it comes to providing great support for our customers. Keep enjoying Yotpo!
I had some problem with setting the theme, but Don was extremely helpful, he did from A to Z to complete it for me, really appreciate his kind, thank you so much again Don, and thank you Yotpo too!
James was so nice and very helping. Amazing ! Great app, great customer service ! Thank you so much +++
I just installed the app and it has worked as expected from day 1. The chat support is extremely helpful and a great feature of this app.