Recensioni (7.086)

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 92% delle recensioni ha 5 stelle
  • Il 4% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 3% delle recensioni ha 1 stelle
21 marzo 2015

Poor App. Pathetic word limit with no way to post video. Unbelievable. You would think this is something easily resolved in the 21st century

INNOVO GROUPS
Stati Uniti
10 mesi di utilizzo dell’app
21 aprile 2022

RUN AWAY! We tried to make the switch from Judge.me to Yotpo in order to get the Google trusted reviews integration. We have the enterprise version so we had a custom implementation. The implementation took 7 months due to lots of issues on the implementation and account management teams, and it FINALLY went live yesterday - at which point over 10,000 customers were mistakenly sent review requests for extremely old purchases, in some cases orders made 6 months ago. We're now dealing with a flood of confused and annoyed customers. This was after being assured that only customers who ordered in the last ~3 weeks would be emailed. Literally the least professional and biggest waste of time I've ever encountered.

The Foggy Dog
Stati Uniti
10 mesi di utilizzo dell’app
Yotpo ha risposto 14 agosto 2022

Thank you for taking the time to leave your feedback, it is invaluable to us. David from our customer support team has reached out to you and we are still waiting on your response. Please feel free to reach out to us at any time, and we would be more than happy to help you with any issues or concerns.

22 febbraio 2020

Over priced when your orders increase. There's other review apps with the same functionality for 20% of the price.

DriFire
Canada
9 mesi di utilizzo dell’app
Yotpo ha risposto 30 giugno 2020

Thanks for taking the time to leave a review, we're so sorry to hear about your experience. We've updated our pricing model in an effort to be more flexible, and are continue to evaluate it in an effort to most adequately serve each and every business at the different points in their journey. You can learn more by visiting our website. We understand there are a lot of reviews platforms out there and we hope you find the right fit! Thanks again for your feedback!

9 novembre 2022

Not a happy camper. Not getting straight answers to many issues. Review not pushing, Review not publishing, rewards not working properly. You are back in the penalty box again!

The Abbey Collection
Canada
9 mesi di utilizzo dell’app
Yotpo ha risposto 9 marzo 2023

Thank you for sharing your thoughts with us, and apologies for the inconvenience. After looking into your account, we saw that our team was able to assist you with this issue. If you're experiencing difficulties, please reach out to our support team for help.

21 settembre 2021

If you care about design of your store and how reviews are displayed then please do not use this app. The CSS editor is insanely expensive, the basic version of the display widget is crap.

NOOE.co
India
8 mesi di utilizzo dell’app
2 gennaio 2022

A nightmare to install and use compared to other similar apps! Very few features on the free plan, again compared to other apps.

XBODY UK
Regno Unito
8 mesi di utilizzo dell’app
19 novembre 2019

DON'T USE THIS APP! I used this App about half year,and when i want to remove it from our store, the app no working after i remove it from my shopify admin,but the app's widgets and products customer review form still sticky there,we contact the support team a few times,they do nothing.we have to follew help centre guide to try clear the Comment out the related code in theme.liquid,we can't find nothing.they remove it after about three weeks when we feedback to shopify,it is terrible.

Smash Nation
Canada
8 mesi di utilizzo dell’app
Yotpo ha risposto 30 giugno 2020

Thanks so much for your feedback. We're sorry to hear you had a negative experience.

Upon receiving this review, we tried to reach out. If you would like to get in touch, we'd be happy to help. Our support team is available 24/7. Thank you again for taking the time to leave a review, we really do appreciate it.

28 luglio 2016

Yotpo sales had enough time to call me multiple times, but I hate it when installed there is no email/ chat or phone support available. I am waiting for 3 days for a response from the contact form, and the app is not doing well.
Have an app, have support, period.

Tiedeals
Stati Uniti
8 mesi di utilizzo dell’app
28 dicembre 2015

This APP is basically HOSTAGE-WARE. They facilitate reviews and then do not allow even basic functionality to manage the reviews. The monthly fee for any functionality is almost more than the cost of the Shopify site... this is unreasonable.

DON'T get this software. It's all bait and switch and I would not trust any vendor that employed these types of tactics.

Tashi Apparel Inc
Canada
7 mesi di utilizzo dell’app
1 ottobre 2018

A way too expensive and not worth it and definitely not worth the investment. I wish I elected Yotpo competitor, same price, and much much better customer service and all customer service is located in the USA.

Strictly Hardware
Stati Uniti
7 mesi di utilizzo dell’app