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I can't recommend this company. The product works fine, but they are not friendly to small businesses and have an overall "take it or leave it" attitude and pricing policy. We've used this app for YEARS. Macy's recently asked us to syndicate reviews so that all our positive reviews on our website would also show on Macy's. Yotpo not only refused to provide the data to them without "upgrading" our current plan, but the new plan they insisted on was a price increase of over 300%. Even worse, they required a full annual contract to do it.
That price alone would have eaten up the vast majority of any profit we might have hoped to increase at Macy's. So yeah, I found Yotpo's inflexibility to be no different from extortion, and very anti-competitive for a small firm like us. Thumbs down.
Thank you for your review. We deeply apologize for the frustration and for any misunderstanding caused during your communications with us.
The syndication feature you are referring to is available for the Premium and Enterprise packages as an add on due to its complexity and the 3rd party agreements involved.
If you wish to discuss further, please let us know and we will promptly reach out to schedule a call with you.
Very terrible experience. I wanted the reviews to be with the title of the product. If not they were at the very bottom of the product description and no one would see them. In order to do this I was given the option to allow the app to install or manually install the widget. I picked let the app install it, as soon as I did that my site malfunctioned. You could not open a product at all, you would get redirected to a "you may also like" page. There is no option to go back and undo it either.
Their AI bot was wrong about how to fix it. I contacted support but have yet to hear back on the issue.
In order to fix my site I had to reach out to Shopify support and they were able to disable the app and get my store functioning properly.
I'm very disappointed as the app appeared to be great.
Thank you for your feedback and our apologies for the negative experience.
We understand how important it is for your reviews widget to not disrupt your product page and we are here to help you find the root cause and quickly fix it.
If you want to give us another try, please do not hesitate to respond to your open support ticket or to open a new one.
I had to uninstall the app the support is terrible. After 3 weeks the problem was not fixed. I decided to go with another review provider.
Thank you for your feedback.
We apologize for the negative experience.
If you ever consider giving us another try, we would appreciate the chance to provide a better experience.
This app is full of bugs - Upgrading your plan from Free to a paid tier doesn't actually work (the charge is applied, but service levels are NOT increased). Additionally, the Onboarding flow within the app is broken (persistently asks you to install the widget, when doing so, it adds the widget to your theme multiple times). Go with another option! Worse yet, the support is horrible.
Thank you for your valuable feedback!
We apologize for the issues you experienced, both of them were taken internally and addressed with the highest priority.
We hope to see you again in the future!
I do NOT recommend! Hard to use, and chat bot is annoying.
Thank you for your feedback!
Please do not hesitate to respond to your ticket so we can assist you further with your on-site widgets installation.
We are continuously improving our AI chatbot in order to provide the optimal experience for our customers and we apologize for your negative experience with it.
We had a terrible experience. The whole platform was buggy for us and it took forever to get things done. The final straw was that emails for reviews post purchase just stopped going out with no explanation. We switched to a new provider and got 3 reviews in the first hour (while not getting any in 30 days on yotpo.)
Thank you for your valuable feedback. We sincerely apologize for the negative experience you had with our app. We are committed to enhancing the usability and service of YOTPO's apps.
We are planning a major overhaul of the "import reviews" process soon, and we hope these changes will encourage you to give us another chance in the future. Thank you!
Horrible company! For the past 2 months they have overcharged us. We have the $15 plan. They have billed us $119 for the past two months.
We contacted them last month and they stated they would escalate it through their billing department. They refunded $49.80. If they billed $119 and our plan is $15, they should have refunded $104. They claim the remaining funds went to "some app credits."
This month, they billed us $119 again!! We are now talking to their support again and getting the same "We will escalate this through our billing department" again.
I see others who say this is an excellent app and that was one of the reasons we opted to use this one over others. The app works fine; however, their billing system absolutely ruins the value the app provides.
We will be filing a complaint with our bank against this company. I encourage everyone thinking about using this app to BEWARE!
Thank you for sharing your concerns. We sincerely apologize for the billing issues you've encountered.
We're actively reaching out to you through your Yotpo ticket to clarify and resolve your refund situation. Please do not hesitate to respond to us.
DOnt use this app if you have ever used reviews on any other platform. you will not be able to import them and their customer support will lie to you.
Thank you for your feedback.
We apologize for the confusion about the duplicate Yotpo accounts situation. If you ever decide to give us another try, please do not hesitate to reach out.
This app doesn't load. Its not sending review requests. I cannot export my reviews even. I pay 169 per month for this app and it doesn't even work.
Thank you for your feedback.
Our apologies for the experience. We would appreciate it if you gave us another chance.
Please do not hesitate to respond to your support case or to our email reach-out so we can assist you further with your automatic review request issue.
I used this app for 10 years have thousands of reviews but now that I could not afford their premium level they have locked me out of my account and REMOVED over 10,000 plus reviews of all my products over the years just because I wanted to switch back to the free service instead of paying during COVID, so BUYERS BE WARE they are vicious with their tactics