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Probably the worst customer service I've ever encountered. Asking them a simple question means days of emails designed to beat around the bush and up sell you on their extraordinarily high priced plan.
I really wanted to like their product but they are basically a scam at this point. Stay away from these used car salesman.
This company is probably the most annoying company in the Shopify eco-system. I don't know how many times I've had to ask to be removed from their marketing and sales emails before their sales reps will leave me alone. There are several reason I would recommend against YotPo:
1 - Predatory contracts - They promise you the world, lock you into a contract for 12 months, and by the time you realize there are other companies that have the exact same functionality, you're too late and locked in paying 4-5x the cost of the competition.
2 - The worlds most annyoing sales reps. No, I don't want to buy the overpriced software that you sell on yearly contracts.
3 - Insanely overpriced for the same features. I'm not really sure what people are even paying for here that they anyone is still paying this company as much as they are for the same features.
I'd highly recommend looking at Stamped or any of the other services that offer reviews. You'll get the same features (anyone at Yotpo who says its better may be partially right, but you're paying 5x for 1 minor feature that will yield maybe 2% better results at best).
This isn't a paid smear campaign, I just honestly don't know what else to do to get them to block my email from their system as I've asked and even threatened legal action with no results.
We're so sorry to learn about what you've been experiencing with our marketing and sales emails. We would never continue to send you emails if you've already unsubscribed or asked to be taken off of our email lists. We will look into this immediately and ensure that you're taken off of our promotional lists. And if there's anything that our team can help with or provide more information about, please don't hesitate to reach out.
A star not for the product, but for 1) the FAQ answers I receive at each request to the after-sales service 2) the fact that at each stage I am asked to pay or upgrade my plan.
Don't go to this app if you don't have $500 to put in per month.
Thank you for taking the time to leave a review. Please know we completely understand your frustration. We always try to ensure a business is on their 'right fit' plan -- meaning how much you're paying aligns with the services you're receiving and what your business needs to see success with Yotpo. This pricing model is intended to most comfortably scale with your business; however, we understand that it doesn't work for everyone. P
Not working yet for us. Trying to fix it
The support provided by this app has been disappointing. Numerous issues occurred after installing Yotpo, and the support team was unresponsive, taking more than a week to reply. When they did reply they were extremely unhelpful and bounced me from one support staff to another without fixing any of the issues. Even after the app installation, the plugins persisted, leading me to hire coders to rectify the website and completely remove Yotpo. I do not suggest this app, especially for smaller businesses in need of reliable support.
Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our Reviews product. Our support team has contacted you for a product call, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.
We can't get any support. Been with them for years and they won't resolve the issues we are having. We are going to have to switch away from these guys.
They deserve -10000 stars!!! Their own customer service people don't know what they are doing!!! Klaviyo integration only on annual plan. Who are your scamming???? Scammers!!!! I can't believe shopify allows these scammers to do whatever they want!!!!
A couple years ago, we tested out Yotpo but had issues and decided to cancel. We decided to give it another try but the customer service is almost non-existence. It's been now 3 days with no response. I guess this app is not meant for us to use.
Thank you for taking the time to share your thoughts with us. We're continuously working to improve our products so that our clients can get up and running without any hiccups. Our records show that our team has been in contact with you and have resolved all issues and answered all inquiries about the product. If you have any concerns regarding the product, please don't hesitate to contact us.
I have never left a single review on any of our shopify apps, but with Yotpo, I'm really inclined to do so because of their practices. I would NOT recommend this app to any business owners who truly values their TIME and MONEY! I think this company is very out of touch with small businesses and their lack of transparency is a serious concern. This is the only app we have ever countered that almost forces you to get on a sales call before you can even see their prices. Its not just about their outrageous price, its also about principle. Why would anyone want to do business with a company that does not see the value in transparency in 2016. They are more focused on marketing and selling you their product as opposed to actually focusing on the service. Luckily, through another reviewer with similar experience we were able to find Judge.me - this app literally has pretty much the same features as yotpo and you can customize everything.
As a small business owner I highly recommend other Shopify store owners to DO YOUR RESEARCH before committing to any app. After comparing yotpo with judge.me I figured for what we would be paying at yotpo, I could simply hire a full-time freelancer. The time that is spent going in circles with them is simply not worth it for us.
I am guilty of being one of those people who ignored all their bad reviews and signed up with them anyways thinking at least maybe we will get what we pay for. Higher price in this case does not = to higher quality, better service etc, it just means higher price, more stress, time wasted...
Hopefully yotpo can consider listening to their customers and implementing some changes that reflects more attention and care for small businesses. In the meantime, we are going to be moving to another app that seems to be doing just that.
Not sure how this is such a high rated app. It is very glitchy and support is almost non existent. We waited over 2 weeks to have reviews imported from old site and still nothing. Why can't we import a simply csv rather than wait for someone else to do (or not) it?