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We just installed the Yopto app for the first time and had some issues. Tech support answered our email immediately and resolved the problem. This all happened in the evening, I didn't expect after hours support, and was pleasantly surprised. Thanks John G. for the great support!
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Yotpo has been a game-changer for my Shopify store, seamlessly integrating with the platform and revolutionizing the way I build customer trust. Its user-friendly interface and automated review requests post-purchase have not only saved me time but also generated valuable feedback. The visually appealing and customizable review widgets enhance the overall aesthetic of my store, while the social proof has significantly boosted customer confidence and conversion rates. The exceptional customer support, coupled with powerful analytics, makes Yotpo an indispensable tool for any serious e-commerce entrepreneur looking to create a trustworthy and appealing online presence. It's an investment that pays off in increased sales, customer loyalty, and a polished brand image. Highly recommended!
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I installed Yotpo thinking I'd set it up later the next day. When I got to it the next morning I found it had already emailed review requests to my subscribers without my knowing. I lost a handful of subscribers because I didn't even get to brand the emails going out or manage the communication. And there's no way of pausing it other than uninstalling the app, which takes 48 hours for Yotpo to get around to doing.
Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our Reviews product. Our support team has contacted you for a product call, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.
Very professional service, I like John G's one-on-one online service, very fast and professional to solve my problem!
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Many thanks to Doner P. Fast, competent, on point. Great customer service!
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Thank you to Doner who helped me very quickly and easily
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I got great help from Daniel installing the star widget that was not showing up on my site.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Daniel S. provided the best costumer service!
Keeping this app for sure!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Awesome rapid response from Doner P - got on the case and sorted our issue with ease - great customer support Yotpo team and Doner you rock!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Doner P was very responsive on the web chat and took control of my Shopify store to get the app working in no time. Thank you
Thanks for your feedback, we really appreciate it.