レビュー (7,073)

総合評価
4.8
評価レベルごとの件数
  • 評価の92%は5つ星です
  • 評価の4%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
2023年11月7日

This app started sending non-branded, incorrect product review requests to our customers without our permission. It continued sending out emails even after we uninstalled it.

Mera Wellness
アメリカ合衆国
アプリの使用期間:16日
Yotpoが返信しました 2023年11月28日

Thank you for taking the time to leave a review. Please know that we hear and understand your frustration. After looking into your case we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.

2017年6月28日

Ridiculously overpriced app for what you get. Used to be good when they started out. No app is worth €400+ a month. Get over yourselves guys. Much better out there for cheaper.

Ftkclothing
アイルランド
アプリの使用期間:13日
編集日:2017年9月24日

I uninstalled this app but still appear on My site. Do not install this app. Code can not delete

Freeshipping Center
中国
アプリの使用期間:10日
2022年11月16日

Do not use the review app especially if you are using SMS. the SMS Review requests will send to half of your customers at 3 am in the morning waking them up and leaving them disgruntled. There is no way to change the specific time settings either. When speaking to customer support they didn't seem to want to know about it. I had then asked for a refund due to their app not being able to do what is required and they have said they can not and will not process a refund. I have come across an app called judge.me and it is far better, the customer service is top tier and extremely helpful and they are only $15 per month.

Abeille Candles
ニュージーランド
アプリの使用期間:10日
Yotpoが返信しました 2023年3月9日

We sincerely apologize for the inconvenience. According to our records, this issue has been rectified. If you have any questions or concerns, please feel free to reach out to our team for assistance.

2019年7月25日

For the price it's not worth it. There are other apps that offer everything this one does and more at half the price of even their lowest plan. I signed up for a pro plan and I still couldn't remove their logo from the review .
I CAN'T REMOVE APP????

Devobunch
中国
アプリの使用期間:10日
Yotpoが返信しました 2019年7月28日

Hey Devobunch,

Thanks for taking the time to leave your feedback.

Regarding the features available on each of our Yotpo plans, we have listed these in the Yotpo admin and on our website. I would be happy to help ensure you have all of the features available on your plan set up correctly to use and enjoy!

I have reached out by email to see if I can help assist you with any issues you may be experiencing with Yotpo.

In the meantime, thank you again for your feedback and I hope we are able to help resolve these issues for you.

Best,

Melanie - Customer Care

2020年3月26日

So i sent these people a message telling them that their app cause my checkout to stop working and this is their response

Hi there,

In order to assist you with your inquiry, I will need to gain access to the back-end of your platform.
I have sent you an invitation as a Shopify Partner in order to create a Collaborator account for Yotpo Support. In addition, please make sure to update this ticket once you have approved the request.

You can find more information about adding Collaborator accounts in the following document here.

Thank you in advance and I am looking forward to your reply.

Regards,
Arman

Yotpo Growth Support Hero
Yotpo + Swell Rewards: The best of Trust and Loyalty

And after they remove the code from my site the checkout was working fine again and this is the message i got after they remove the code.

Hi there, Thank you for patiently waiting.

I have remove all codes of Yotpo to your site. I have also disable Yotpo email notifications on your Yotpo Admin.

Let us know when your checkout is functional and when you would like to install back the Yotpo Review Widget.

For any other concerns, feel free to contact us.

Regards,
Arman

Yotpo Growth Support Hero
Yotpo + Swell Rewards: The best of Trust and Loyalty

As you can see they don't even care that their app cause my checkout to stop working and make me lost money and not once did they asking to see what they can do to fix it to prevent other from having the same problem but they have the nerve to to ask me about installing the app again.
GOOD JOB GUYS.

SamiraBoutique
アメリカ合衆国
アプリの使用期間:8日
2015年12月8日

As soon as I installed this app, it started sending out emails to my customers without asking or having it set up yet to my liking. I can't even find a way to stop it from sending emails. This is rubbish unless you pay $300 or $500 per month which is too much for the majority of the stores on Shopify. Uninstalled.

Sugarcraft Direct
イギリス
アプリの使用期間:7日
2017年10月30日

We gave them a try. The sales team is very pushy and the app is overpriced compared to its competitors. From our experience they have very sub par customer service. We just switched over to Judge.me as it has all the capabilities Yotpo does at less than half of the cost. Shopify reviews also is a great app if you're just starting out.

Vaya Island Llc
アメリカ合衆国
アプリの使用期間:7日
2016年2月23日

After uninstalling the app, the very next day it sent an email to a customer whose item is en route still. What?

Jrmyln
アメリカ合衆国
アプリの使用期間:7日
2022年6月24日

I only wanted a loyalty and rewards program, instead, yotpo asked me to install a whole bunch of other apps. Tried booking a demo with them and other than the automated reply email, the scheduled demo got canceled without any explanation and no reschedule was offered. (schedule link was being closed). So I went and booked a demo for the second through their site and my booking was notified by one of their team member 10 minutes before the call telling me their office is not opened on that day. (Then why did you confirm the booking in the first place? and perhaps you could of informed me earlier? I could have had other arrangements but rather my time slot was wasted because of the last-minute notice/no-show.)
Possibly one of the worst customer services experienced from any app on Shopify or any other criteria.
Think twice if you're thinking about going for them.

TRANZEND TW
台湾
アプリの使用期間:6日
Yotpoが返信しました 2022年8月14日

Thank you for taking the time to leave your feedback, we take every review very seriously. As far as we know the demo was successfully done on June 28th. Please let us know if you have any lingering issues or concerns.