レビュー (7,073)

総合評価
4.8
評価レベルごとの件数
  • 評価の92%は5つ星です
  • 評価の4%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
編集日:2022年8月28日

$119 a month in order to be able to upload your reviews from an other platform to multiple products. Not just one time charge but monthly. Waste of time and definitely not worth the money.

Seductive Pleasure Box
カナダ
アプリの使用期間:5日
Yotpoが返信しました 2022年9月6日

Hey, Jailene from the Review team here 👋

Thank you for taking the time to share your feedback with us. We understand your frustration and we apologize for any inconvenience. Louanne from our customer support team has reached out to you several times but has not heard back from you.

Please feel free to contact us at any time — we're more than happy to help you.

2017年12月21日

DO NOT INSTALL THIS APP! Once you do a mistake, it is done. The app will not fix it anymore. In fact, I have uninstalled the app and it is still running on my website, and I have no idea how is that even possible. Just forget it about it. Completely irresponsible team behind this app.

Toys 4 Wise Kids
リトアニア
アプリの使用期間:5日
編集日:2020年8月10日

Photo reviews are only available for paid plan 30 usd per month that is too much to pay every month
I have deleted this app but they still sending emails to my customers w

MyMetalCraft backsplash tiles specialists
ポーランド
アプリの使用期間:5日
Yotpoが返信しました 2020年7月15日

Thanks for taking the time to leave your feedback, we're sorry to hear about your experience. Photo reviews are available on our Growth plan which starts at just 19$/month.
If you would like to get in touch, we would be happy to chat further about your experience and try to help.

2020年11月16日

Installed the app but needed help to activate the widget in the way that I wanted, which involved inserting code into my store. I requested help and received an initial response asking for access to my store but since then I have heard nothing and no amends have been made to my store. Poor service, wouldn't recommend.

Pillowsprays
イギリス
アプリの使用期間:5日
Yotpoが返信しました 2020年11月24日

Thank you for taking the time to leave your review. We completely understand your frustration and we apologize for the delayed response time. Our support team representative has reached out to you and successfully completed the widget installation. We are constantly working on improving both our products and our support and your feedback is incredibly valuable to us. Please do not hesitate to contact us if you encounter any further issues.

編集日:2021年7月16日

Customer service is terrible and the app is not performing well.
The guidelines are unclear and Customer Service further confuses customers. For the majority of them, are not familiar with their company policies and have language barriers I think. They are super slow and just send out links to clients for you to get by. Becarefull, you might lose money dealing with them, time and energy. They are not helpful at all. I'am not talking about one experience, most of their agents offer poor customers service. Something smell fishy with them. There is no transparency, they are hiding information to people.

Tote Addicts
カナダ
アプリの使用期間:5日
Yotpoが返信しました 2021年9月30日

Thank you for leaving your feedback. Firstly, we'd like to apologize for any inconvenience you may have experienced. After looking into your case, a customer support agent has reached out to you in order to assist you but unfortunately, we have not heard back from you. If you are still experiencing any lingering issues, please feel free to reach out at any time and we will do our best to help.

2020年7月26日

This app is violating the GDPR. Very sneaky. I installed it and was welcomed by a pop up saying "thank you for installing, we now have access to your customer base and we have the liberty to email them". I had contacted Shopify support and their support thrice and they still have not undone this.

Tia-Nova
ルーマニア
アプリの使用期間:4日
Yotpoが返信しました 2020年8月25日

Thank you so much for taking the time to leave a review. We want to apologize for any negative experience you may have had with us. We do want to clarify that Yotpo is committed to the GDPR and our platform is fully aligned with the global privacy laws. Please see our privacy guide for more information - https://www.yotpo.com/yotpo-privacy-guide/

During installation we allow our customers to send up to 200+ extra review requests to past customers, in addition to their automatic review requests which will be sent to future shoppers. Note that the emails that are sent are from your behalf and based on your customers' consent to receive emails from you.

Upon receiving this review we tried to reach out. If you'd still like to get in touch, we'd be happy to try to help.

2016年7月23日

Literally the only app that doesn't disclose pricing. Support takes about a month to respond as well.

Glacier Nutrition
アメリカ合衆国
アプリの使用期間:4日
2023年9月8日

Junk software, and contacting customer support is not helpful at all, data syncing is a waste of time!!! Do not use!! !!

Acko
アメリカ合衆国
アプリの使用期間:4日
Yotpoが返信しました 2023年9月18日

We're sorry to hear that you've experienced issues while syncing your data. Our team has been in contact with you and we've resolved the issue. We've tried following with you on several occasions, but we have not heard back. If you're still experiencing issues, please let us know.

2018年9月25日

It took ages to get any human from support to answer our questions. It would be great to get response from support quicker

ORIGINALAUSTRALIANUGG.COM.AU
オーストラリア
アプリの使用期間:4日
2016年9月22日

Once you install the app, it pulls your orders and emails are sent out. This is a problem as Yotpo does not check for marketing options. This information would have been good to know before I installed the app to see how it would look on my site, and then uninstalled it when I realized its appearance would need to be adjusted to match my website design. In less than fifteen minutes, the damage was done and my entire customer database was sent emails by Yotpo. Customers are *still* receiving emails and I've emailed Yotpo telling them to immediately stop sending. No response. My request to cancel my account was received with a canned 'please let us know your feedback' reply.

I would not recommend using this service until Yotpo:
* check that only customers who are okay with marketing receive the email
* ask the Shopify owner if it is okay to send emails to past customers, or at least revisit its workflow and make improvements

Filigree Fragrance
アメリカ合衆国
アプリの使用期間:3日