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Ruzsel John has truly made my day with his exceptional support and understanding. From the moment I reached out with my concerns, Ruzsel took the initiative to ask me to screenshare, which was a first for me. This proactive approach allowed him to dive deeply into the issues I was facing.
During the screenshare, Ruzsel was able to quickly identify and diagnose several problems that had been troubling me. These included a persistent issue with a double star rating appearing on each product page, a problem where the store reviews were not displaying correctly on the website, and a technical glitch where the website domain on Yotpo was still showing the Shopify string, even though my primary domain on Shopify was set correctly.
Ruzsel’s efficiency and dedication were evident throughout our session. He worked diligently and with a level of care that went beyond my expectations. The speed with which he addressed and resolved these issues left me feeling incredibly elated with the results.
I genuinely wish all customer service agents could exhibit the same level of understanding and concern for the functionality of the Yotpo brand as Ruzsel does. His exceptional support has not only resolved my immediate concerns but also greatly improved my perception of the Yotpo app. I now feel a renewed sense of peace with the plan and am even considering investing in additional features, thanks to Ruzsel’s clear demonstration of how Yotpo can effectively meet my needs.
Before interacting with Ruzsel, I was on the brink of giving up on using the app altogether. However, his assistance has restored my faith in Yotpo, and I now feel more confident and optimistic about continuing to use it. His help has been invaluable, and I am sincerely grateful for the difference he has made.
Thanks for sharing your experience! We’re so glad Ruzsel was able to help and turn things around for you. It’s great to hear that his support made such a big difference!
Doner P was able to fix a problem. His communication was easy to understand and he got right to the point the others had not. Really appreciate the help - quick, simple, and easy!
Thank you.From japan.
Their customer service was extremely responsive and helpful to our brand's situation! They walked me through the steps I needed to take to syndicate our reviews between different SKUs and I was able to do it quickly and easily. They even provided links for additional help and were able to access pages I could not access from my brand's subscription.
We’re glad to hear the customer service was so responsive and helped you with syndicating your reviews. It’s great that the additional links and access were useful. Thanks for your feedback!
Great app and Mitch in CS was excellent - went above and beyond to fix my issue with a great idea and very fast implementation. Thank you Mitch!
Thank you for the feedback! We appreciate your kind words and are here if you need anything else!
Vien has been amazing helping me finding the right things I needed for editing the widget for the webshop.
Yotpo offers many features. They are too many to list here, but as a small business that is scaling quickly we also need features of larger business and they have all the bells and whistles. And customer service is always - and I mean always - top notch. Fast and friendly. Can't ask for more =)
Thank you so much for sharing your experience! We're thrilled to hear that Yotpo's wide range of features meets your needs as a growing small business. It's fantastic to know that our customer service has consistently provided fast and friendly support. Your satisfaction means a lot to us, and we're here to support your business every step of the way.
I worked with Ruzsel John to make some updates to my reviews component on my homepage. He was very knowledgable and was able to find a solution to my problem quickly and actually made the edit for me. Thank you!
We’re glad Ruzsel was able to quickly solve your issue and make the necessary edits for you! Thanks for sharing!
Great app for collecting and displaying reviews - special thanks to Jeorge Kenneth for the excellent customer support in getting things set up!
We’re glad the app is working well for you. Thank you for the great review!
Arven, Jann, Rovi and many others were so helpful in migrating our reviews from BigCommerce to Shopify! Delighted to be able to work with them 24 hours a day with no restrictions. They made this task very easy. Thank you!
We’re happy to hear the team made your review migration from BigCommerce to Shopify easy. Thank you for the great feedback!
Outstanding support as usual. I have been working on a several projects, and as a review and UGC manager, I always recommend Yotpo. Thank you, you guys never let me down.
Ty.
AT
Thank you so much for the review! We are glad to hear that you continue to trust and recommend Yotpo for your projects. Your support and satisfaction mean the world to us. If you ever need any assistance, we're always here to help.