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Great support from Wendyle! Big thanks to PL for helping with my popup editing issue.
Thank you for your feedback!
Well, the support help a lot. That's a fact !
They deserve 5 Stars
We're thrilled to hear that our support team was able to assist you effectively! Thank you for acknowledging their helpfulness and for your five-star rating.
Doner P. Was super helpful! Appreciate the guidance
Thanks a lot! We're happy to hear you got the help you need!
Great customer service! I jumped on the chat with Ruzsel J and he helped me quickly and effortlessly! He sorted out my issues and updated everything that I needed in under 10mins with great comms and information. Appreciate your help Ruzsel J!
Thank you for your kind words! We're thrilled to hear that Ruzsel provided amazing support. Your satisfaction is our priority, and we're glad everything was sorted out. If you need anything else, we're here to help!
useful an app that I have used for a long time also their support is awesome, Thank you so much, Mr. Ruzsel J, you helped me and I appreciate it
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Easy to use app and customer service is very responsive, they solve the problems and doubts within minutes.
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Ruzsel J thank you for fixing my issue your the best
Thank you for sharing your experience!
I had a specific issue and Daniel P. from the support team was very helpful and able to help out quickly. Yotpo and the support team have been great!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Gabriel S was fast and nice. He solved my issue within minutes. Highly recommend.
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
May 23 review - UPDATE
I have to say that once you get the app integrated and moving - which will probably take 2-3 weeks of massive amounts of back and forth over email, explaining the same thing repeatedly to different people and doing multiple chats to trouble shoot - it's good.
However, if you get a free trial period overestimate your # of orders because even if you're told that you can adjust it during your free plan, you cannot and nothing will move the support team to help you to do it. So, opt for the higher plan and just downgrade it on the last week of your free trial because we didn't do that and, as a result, we are missing reviews being captured for half of the month of May. And it doesn't matter that our sales rep told us we could adjust the # during the trial or that it can't be that hard of a switch on the backend - no support person will do it for you without canceling your trial and charging you in full. It's incredibly frustrating.
March 18 review - This is specifically a review for the service that I got from John G. over chat - he gets all the stars and all the goodness - he spent over an hour with me going through my list of questions that had been submitted repeatedly to the support email at Yotpo which went silent for a week solid (incredibly frustrating).
So I waited for an hour in the line to get help on the chat and I would rec just doing that because while it took FOREVER to get to him, once John G. helped me we ticked through my list over the course of the next hour and a half and he fixed everything for me and answered all of my questions. There was no having to explain things repeatedly, he understood and he fixed it and we moved to the next thing.
I think once it's running Yotpo is good but the onboarding is significant so just make sure you have the time to sit and hammer all of the details out. And hope you get John G. on the chat!