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Amazing support team. Very helpful to the very end. Easy to communicate and provided support after that chat to make sure the issue was handled. Really appreciate this team!
Simoun was amazing!! Thank you for the help! I needed to import reviews from an old website to a new website. I appreciate all of the time taken to do this for me!
Nicole L was really helpful in adding the SEO review widget to our website. It was done really quickly and looks great.
Sheen is great, thank you guys for all your help as always. Super easy and friendly people over there at Yotpo.
The pricing is not transparent from the beginning. I've had the app installed for a couple of years. In that time frame, we've upgraded our plan a couple times from the free plan. We got to the point where I wanted to use their unique coupon code generator. The app says "click here to upgrade". I click there. I upgrade. It still says I need to upgrade. Contacted them. Come to find out that what it told me to upgrade to, does not actually include the feature I was trying to get. Weird then why would it have me "click to upgrade". After much probing and no straight forward answers, they finally proceed to tell me there is a minimum of $8,000 investment annually for the plan that includes a unique coupon generator (it does also include other features in said plan). I am now looking for a better and more affordable alternative for my small business.
We greatly appreciate your time in leaving your review. Please accept our sincerest apologies for any inconvenience you have experienced. Our customer support has tried reaching out to you, but unfortunately, we did not hear back from you. Please feel free to reach out to us at any time either by replying to our emails or by opening a new support ticket.
Wonderful App! Exceeded my expectations and the communication was excellent. Caroline was very accommodating to address questions and went above and beyond to assist with my setup. Highly recommended.
We have run into some issues with reviews not automatically publishing and the correct amount of stars/reviews displaying on certain pages of our website but overall happy with the app and their customer service team's quick response time. Anne has recently helped us clarify some things and deserves 5 stars!
Customer Service is EVERYTHING you want it to be! Prompt, Friendly, Knowledgeable, Courteous, Willingness to Assist and see things through till the end. I appreciate all of their hard work! Thank you!
Customer service is brilliant, the app is also very user friendly. Will recommend people to use it. very nice
Amazing service, would recommend these to anyone looking for a review service for there e-commerce store