Yotpo：UGCマーケティング , 6,847件のレビュー

The Application itself is amazing. We had a five star review up before they decided they really wanted to get greedy. The guy who helped us set it up was super helpful and did everything we wanted. The issue we had was the gigantic price increase.

We were paying 9,000 dollars a year for the program, which is more than any other program we have by 2x, and this year after renewal they contacted us saying they wanted 14,000 this year. A 5,000 dollar increase from the year before.

The guy who pitched it to me was a complete car salesman type and really just makes you feel like a victim of the deal. "Well our program is worth it. O our guy didn't say this was a promotional yearly discount?"

I have 0 apps in my store that change their pricing. Even shopify doesn't change their pricing when you go month to month.

It is a very shady and sad business tactic and I remember seeing a lot of 1 star reviews on here regarding it and now they are 5 again. I am not sure what that is about but here we are.

FIVE OFFICIAL STARS + another TEN MORE!!! This is no "app"! It is an integral, essential, part of every store's marketing and customer service experience.

Does it increase sales? Yep!
Does it give insights into your products, your store and your service? Yep!!
Does it teach you about your customers? Yep!!!
Does it help your SEO? Yep!!!!
Do people really care about reviews? (duh!)
Is it a good ROI? Oh my G... YESSSSSSSSSSS already!!!!!
This app does it all. No bugs. Nothing left half-done. It's the real deal!

But what about Yotpo Customer Service? Is Yotpo there for the store owner when you need them? I cannot imagine receiving a more responsive, professional service experience. I never had any serious issues (not one) but they always go out of their way to engage with me and politely "check in" (a fancy way of saying they continually “teach me”) how to use the app to the fullest. They provided me with a primary account rep., but I have also been on the phone with other team members who have helped me learn the tool….all are equally knowledgeable.

Their approach is to teach (not just support), and that are so smart to do this. Why would I ever want to churn or replace them? I am fully trained, totally engaged, AND I am seeing results from the awesome reviews my customers are providing me on my website and on social media too! As a marketer myself, it's a lesson that I must learn and apply; the "Yotpo Approach". They encourage and train their store owners (their clients, like me) on how to use the app instead of constantly email me with blogs or newsletters from a fancy marketing automation drip. I like blogs...really; I do (1% chance that I will find time to read them). But I value amazing service and engagement so much more! Yotpo is the gold standard in customer service.

Do my ALLCAPS make it seem like I'm shouting? That's because I am shouting! I am trying to shout the highest praise I can conjure for this group. They go above and beyond with their app, their support, and they grow my business like nobody's business (sorry for the cheesy marketing tag...I'll stop now).

Jonathan Clemmer
Blue Lizard Australian Sunscreen
http://bluelizard.net

We use this app and we are seeing a good ROI. It's unfair that you need to be on an annual plan before you can have the Klaviyo integration. The customer service chat that comes with the Growth plans is instant and very helpful. Thanks Rael.

The way this app seamlessly integrates with Google can single handily transform your business. Their customer support replies within minutes (sometimes less than 60 seconds) of reaching out. They are truly remarkable. Highly recommend!

the app was ok stopped using it as the cost for value wasn't as good as the app I use now. if you have money to burn yotpo is the one to do it with

I really like how Yotpo is easy to use and Yotpo agent Anne had really helped me as well in getting around using the app.

Was looking for an easy was to get some reviews from my customers. Super easy to set up.
Customer service was outstanding, even helping out over the Christmas period. Leizel Ann was really easy to communicate with and helpful.
Reviews are coming in now, they even helped with some custom coding to get the app to fit on my website.

The app is ok and ties into Shopify well enough. Yotpo as a service is a good product, its just that Yotpo as a company is awful awful awful. Everything is an upsell, because they practically lie by obstuficating what is available and what is not available. Check out their pricing - most things are in the "premium plan". Well, we have a premium plan, but nothing is every available. I have to write to customer support constantly asking why soemthing isn't working as I followed the support page's instructions. "Only for an annual plan" or "Enterprise plan" or something similar is what I always get. But thats not in the selling documents, thats not in the support documents, its always only in the non specific "premium plan". Good product, priced at the very upper boundaries of tolerable, terrible company.

Great customer service. Always reply promptly. I have had a lot of issues with this app sadly, but they always help me. Might be my theme that has been the issue some times. It is one of the best reviews apps as far as I can see. And I have used them for a couples of years now.

I struggled with installing my widget; therefore I contact the customer support from yotpo. James was very polite, helpful and quick to solve this issue. Thanks, a lot.