レビュー (6,912)

総合評価
4.8
評価レベルごとの件数
  • 評価の92%は5つ星です
  • 評価の4%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
2021年10月5日

Set-up was not real clear but luckily the customer service is top-notch. So far we are very happy with the application.

WiscoLift, Inc.
アメリカ合衆国
アプリの使用期間:12日
2022年6月7日

I haven't started using this app yet, but their customer service is super helpful! Ronel R was able to help answer all my questions and get the widget installed on my website. I will have to hire a developer to help make the reviews look really custom, but so far so good.

Mela Vitamins
アメリカ合衆国
アプリの使用期間:12日
2017年3月23日

I don't normally write negative reviews, but I am frustrated beyond belief and I would NOT recommend Yotpo to anyone — friend or foe!!! My customer reviews have not been not showing up on my website for months. I'll give you that you responded to me a couple of times; then, after that, I guess you just decided it would be easier to ignore me and the problem. I see from reading the negative reviews that I'm not the only one. If you ask me, you have the worst customer service on the planet. I can't believe you have the audacity to tell me I should try to contact the developer now — before I post this negative review. Seriously?!? How dare you!?! I did exactly what I was supposed to do for the last two months, you dropped the ball. You don't deserve another chance. I contacted customer service too many times to list. I even tried going through your website, which apparently only wants to deal with me if I'm a 'potential' customer not an 'existing' customer with complaints. I even warned your customer service people that if I didn't hear back I would be switching apps and writing a negative review. So my actions should come as no surprise. What I say to you Mr. App Developer is your company should get their customer service act together!!! My time and my business are just as valuable as yours and if you expect to keep customers you should treat them with the respect they deserve.

Homespunandhandson
アメリカ合衆国
アプリの使用期間:11ヶ月
2021年12月15日

On some points it may be a bit more customer friendly but the after sales service is very responsive and helpful.

Shinncare
ベルギー
アプリの使用期間:10ヶ月
2018年7月20日

Mostly Pros!
- Fairly seamless and very quick integration: the ability to back log orders and request reviews was great to have content for launching the product (i recommend collecting reviews for at least 1 month before you implement the customer facing side on your website)
- Ability to have one dashboard with multiple stores
- Management and customer experience of the review process including customization of review emails, managing and monitoring negative reviews is excellent
- Great and easy way to add social content into your website

Few Cons!
- Media monitoring tool has had some issues since facebook made some huge changes and not full transparency from Yotpo on these updates
- No great way to include UGC as alternative product images

Usa Bn3th
カナダ
アプリの使用期間:10ヶ月
編集日:2022年9月20日

Sheen is very helpful and patience on asisstance.
I'm enjoy using Yotpo, interface is neat and simple. The customer support is quick response too! www.doulton.com.my

Doulton Water Purifier, Sole Distributor (MY) - Britain Premium Brand Since 1826
マレーシア
アプリの使用期間:12日
2019年4月18日

I am using this ap for a while now, since 2 months also swell, and the support I really like very helpfully, really recommended!! Jaypee, Bernard and Eddie are mi favourites everything is by mail that is good, but it would be nice also having a call centre like shopify

ESJOY
スペイン
アプリの使用期間:10ヶ月
Yotpoが返信しました 2019年4月18日

Hey Esjoy! Thanks for taking the time to write us a review! We really appreciate the feedback, and are glad you had a great experience with our support team.

2019年9月10日

Josephine E. was my most excellent Yotpo Hero! She checked my coding, fixed it, and then also left me with an extra optional theme edit. I ended up using her extra suggestions and I think it will truly help boost my new sights sales.

BRiKHOUS
アメリカ合衆国
アプリの使用期間:12日
Yotpoが返信しました 2019年9月18日

Yotpo Heroes - we love it! Officially adopting this term at the office. Thanks for the awesome feedback, BRiKHOUS!

2019年2月10日

Dreadful value and disappointing integration with little customisation. Charging so much PER order (not per review) is also a massive turn off.

Kuckian
イギリス
アプリの使用期間:12ヶ月
Yotpoが返信しました 2020年6月30日

Thanks for taking the time to leave a review, we're sorry to hear about your experience. We've recently expanded our pricing model -- for our Growth plans (up to 800 orders per month) you can choose from packages ranging from $19 to $249 a month. For larger businesses, we have custom packages available, and would be more than happy to discuss the right fit for you. Visit our site to learn more. Our goal is to help your business grow and strengthen your customer community. If you would like to get in touch to chat further, we would be happy to assist you further. Thanks again for your feedback!

2020年10月7日

Have been using Yotpo for some time now for my ecommerce site: https://buffaloscents.com. Nice features if you are driving a lot of sales.

Buffalo Scents
アメリカ合衆国
アプリの使用期間:10ヶ月
Yotpoが返信しました 2020年10月11日

Thank you for leaving a review. We're happy to hear you're already seeing results with Yotpo!