Yotpo:UGCマーケティング , 6,802件のレビュー

総合評価
4.8
評価レベルごとの件数
  • 評価の92%は5つ星です
  • 評価の4%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
2015年11月15日

Not for small sites, under-featured, too expensive.

The free version is under-featured and nearly useless (only 50 review requests per month.) The starter version at $25 per month doesn't add any features. You have to get the $300/month to get *some* of the features. And the good stuff is at the $500/month level.

Additionally, even while testing the free version, it was not performing anywhere close to what they advertised. We were getting only 1% review conversion, when 10% was advertised as a benchmark. When I asked support if they had any resources to improve conversions, they told me to upgrade to paid plan. When I said that their core service was not performing like expected, and we would need to see that it was effective, they said that the Free plan only sends 50 emails per month, because apparently Yotpo support doesn't know what a percentage is.

We use many paid apps, and every single one of them has a plan where we get a nearly full-featured service, with ability to implement and optimize, and pay for utilization capacity, rather then a brutally under-feature service which doesn't allow us to actually see if the service will have a positive ROI. Sorry, but I don't trust salespeople.

It may be cost effective and have a positive ROI. If Yotpo believed this, and trusted it, they would *at least* give a trial period (They don't have any trial period!!)

It's completely within their rights to not care about smaller sites, but if you're doing less than $1million revenue, there are more cost effective options out there.

I don't have a complaint about the software, really. Even though it under-performed, I bet that could be improved. Their plan and pricing model is just prohibitive.

Brodetest
アメリカ合衆国
アプリの使用期間:4ヶ月
2015年2月22日

Looks like a good app. Very good support and helpfull.

sales4beauty.com
ギリシャ
アプリの使用期間:3ヶ月
2022年3月7日

Had trouble setting up Yopto Star ratings within the Dawn 2.0 theme, Gimbert was able to easily and quickly fix the issue with no problems at all. So far I can only recommend the support given with 5/5 stars!

Functionals
オーストラリア
アプリの使用期間:4日
2020年8月14日

Hasta el momento el soporte ha sido muy bueno, rápido y eficiente. Seguire con la aplicación, recomendable

NORVAL Muebles
メキシコ
アプリの使用期間:3ヶ月
2022年3月2日

Great customer service, I never had any issues. However, I decided to left yotpo due to the high prices.

Textiles Mexicanos
メキシコ
アプリの使用期間:3ヶ月
2021年6月15日

Junalou was extremely helpful in assisting me to set up the app. Excellent customer service. App interface is somewhat clunky and challenging to navigate. Preview pages appear fairly inaccurate.

Sea Dragon Studio
中華人民共和国香港特別行政区
アプリの使用期間:3ヶ月
2019年5月7日

App is working well (3 days in) support team were EXCELLENT which is not always true of shopify apps...

Geeky Graphghans
イギリス
アプリの使用期間:3日
Yotpoが返信しました 2019年5月12日

Hey Geeky Graphghans! Thanks for the great review!!

2022年10月9日

It's a pretty good review app. The free version is good as well; it's easy to customize and has helpful customer service. Thanks! Yotpo Radly.

Top Tech Cleaner™
フィリピン
アプリの使用期間:3日
2020年7月15日

The customer support team, particularly Caroline & Diane are really knowledgeable & efficient in assisting clients! It really helps save our time & get to the solution quickly. Keep up the good work!

Beaubelle Malaysia
マレーシア
アプリの使用期間:3ヶ月
編集日:2016年10月3日

I have never left a single review on any of our shopify apps, but with Yotpo, I'm really inclined to do so because of their practices. I would NOT recommend this app to any business owners who truly values their TIME and MONEY! I think this company is very out of touch with small businesses and their lack of transparency is a serious concern. This is the only app we have ever countered that almost forces you to get on a sales call before you can even see their prices. Its not just about their outrageous price, its also about principle. Why would anyone want to do business with a company that does not see the value in transparency in 2016. They are more focused on marketing and selling you their product as opposed to actually focusing on the service. Luckily, through another reviewer with similar experience we were able to find Judge.me - this app literally has pretty much the same features as yotpo and you can customize everything.

As a small business owner I highly recommend other Shopify store owners to DO YOUR RESEARCH before committing to any app. After comparing yotpo with judge.me I figured for what we would be paying at yotpo, I could simply hire a full-time freelancer. The time that is spent going in circles with them is simply not worth it for us.

I am guilty of being one of those people who ignored all their bad reviews and signed up with them anyways thinking at least maybe we will get what we pay for. Higher price in this case does not = to higher quality, better service etc, it just means higher price, more stress, time wasted...

Hopefully yotpo can consider listening to their customers and implementing some changes that reflects more attention and care for small businesses. In the meantime, we are going to be moving to another app that seems to be doing just that.

Socohair
アメリカ合衆国
アプリの使用期間:3ヶ月