Yotpo:UGCマーケティング , 6,802件のレビュー
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Not for small sites, under-featured, too expensive.
The free version is under-featured and nearly useless (only 50 review requests per month.) The starter version at $25 per month doesn't add any features. You have to get the $300/month to get *some* of the features. And the good stuff is at the $500/month level.
Additionally, even while testing the free version, it was not performing anywhere close to what they advertised. We were getting only 1% review conversion, when 10% was advertised as a benchmark. When I asked support if they had any resources to improve conversions, they told me to upgrade to paid plan. When I said that their core service was not performing like expected, and we would need to see that it was effective, they said that the Free plan only sends 50 emails per month, because apparently Yotpo support doesn't know what a percentage is.
We use many paid apps, and every single one of them has a plan where we get a nearly full-featured service, with ability to implement and optimize, and pay for utilization capacity, rather then a brutally under-feature service which doesn't allow us to actually see if the service will have a positive ROI. Sorry, but I don't trust salespeople.
It may be cost effective and have a positive ROI. If Yotpo believed this, and trusted it, they would *at least* give a trial period (They don't have any trial period!!)
It's completely within their rights to not care about smaller sites, but if you're doing less than $1million revenue, there are more cost effective options out there.
I don't have a complaint about the software, really. Even though it under-performed, I bet that could be improved. Their plan and pricing model is just prohibitive.
Looks like a good app. Very good support and helpfull.
Had trouble setting up Yopto Star ratings within the Dawn 2.0 theme, Gimbert was able to easily and quickly fix the issue with no problems at all. So far I can only recommend the support given with 5/5 stars!
Hasta el momento el soporte ha sido muy bueno, rápido y eficiente. Seguire con la aplicación, recomendable
Great customer service, I never had any issues. However, I decided to left yotpo due to the high prices.
Junalou was extremely helpful in assisting me to set up the app. Excellent customer service. App interface is somewhat clunky and challenging to navigate. Preview pages appear fairly inaccurate.
App is working well (3 days in) support team were EXCELLENT which is not always true of shopify apps...
Hey Geeky Graphghans! Thanks for the great review!!
It's a pretty good review app. The free version is good as well; it's easy to customize and has helpful customer service. Thanks! Yotpo Radly.
The customer support team, particularly Caroline & Diane are really knowledgeable & efficient in assisting clients! It really helps save our time & get to the solution quickly. Keep up the good work!
I have never left a single review on any of our shopify apps, but with Yotpo, I'm really inclined to do so because of their practices. I would NOT recommend this app to any business owners who truly values their TIME and MONEY! I think this company is very out of touch with small businesses and their lack of transparency is a serious concern. This is the only app we have ever countered that almost forces you to get on a sales call before you can even see their prices. Its not just about their outrageous price, its also about principle. Why would anyone want to do business with a company that does not see the value in transparency in 2016. They are more focused on marketing and selling you their product as opposed to actually focusing on the service. Luckily, through another reviewer with similar experience we were able to find Judge.me - this app literally has pretty much the same features as yotpo and you can customize everything.
As a small business owner I highly recommend other Shopify store owners to DO YOUR RESEARCH before committing to any app. After comparing yotpo with judge.me I figured for what we would be paying at yotpo, I could simply hire a full-time freelancer. The time that is spent going in circles with them is simply not worth it for us.
I am guilty of being one of those people who ignored all their bad reviews and signed up with them anyways thinking at least maybe we will get what we pay for. Higher price in this case does not = to higher quality, better service etc, it just means higher price, more stress, time wasted...
Hopefully yotpo can consider listening to their customers and implementing some changes that reflects more attention and care for small businesses. In the meantime, we are going to be moving to another app that seems to be doing just that.