レビュー (7,056)

総合評価
4.8
評価レベルごとの件数
  • 評価の91%は5つ星です
  • 評価の4%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
2022年11月15日

So far so good, still very new. Albert V was really a great help in quickly getting everything set up for us!

carol's boutique
アメリカ合衆国
アプリの使用期間:2日
2014年1月16日

I love this app, it's just not for every type of business. Because my inventory is constantly changing (hence products are removed thus taking the reviews along with them) it's tough. I'll get a good amount of reviews on a product and then it will go out of stock and they'll disappear. Easy to install though and works great at reassuring customers on their purchases.

Leah B. Boutique
アメリカ合衆国
アプリの使用期間:2ヶ月
2021年3月7日

Excellent app and excellent help support. I was looking for a all in one reveiw app that I would connect to Omnisend and I foudn Yotpo. I am really satsified with it.

teoxane-tw
フランス
アプリの使用期間:2日
2018年7月3日

Our store has lost all its product page reviews. We have asked Yotpo to fix this issue about a month ago with no success.

https://www.kinkytoy.store

Yourturnkeystore 243
カナダ
アプリの使用期間:2ヶ月
2021年10月6日

Yopto provides a very good service, thank you very much. I will see if I can bring more help to the review in the future

YACUN
中国
アプリの使用期間:2日
2014年3月27日

Champion. So easy to set up and use. Love that you can set it up to email customers and ask them to leave a review. Love the social media integration.

ZeroSweat
アメリカ合衆国
アプリの使用期間:2日
2020年10月5日

This app was really confusing to set up and I didn't receive any help from the company after reaching out several times. You would think that they would respond quickly to a potential customer, especially because it seems like a big, reputable company. I had to pretend I was a huge customer with 1000's of orders per month, then they got back to me right away. That was really disappointing that I had to lie to get a reply. Particularly, Jamie Conway never got back to me -- but then replied right away when I said I was a big customer. I wish you would give everyone the same treatment Jamie. Or if there's no support for small customers, just plainly say it. Then I spoke with Dan McHugh. He was helpful and answered many of my questions. Then I never heard from him again after our first phone call, which was also disappointing. I was surprised that he couldn't answer simple questions like "What happens when I enable automatic emails? Which of my previous customers will receive those emails?" It's not his fault -- he should be trained in these sorts of questions by the organization. Now I have things set up correctly and the app is working fine, which I had to figure out on my own. I have found the best way to get help is you have to create a ticket. I really appreciated the support from Leizel Ann. This was the first person who actually got back to me and answered my questions. Thank you Leizel Ann and I hope the rest of your company will follow your example of great customer service. 5 stars for Leizel Ann. The app works fine, I like the fact that the customer can compose the review right in their email directly, rather than clicking to another page. I have the "Reviews widget" set up so all the reviews will show up automatically on my "Reviews" page, most recent reviews showing first. I am using the free plan. If you try this app, I hope you will have better luck than I did with setup and getting support from this company.

Trash Amps
アメリカ合衆国
アプリの使用期間:2ヶ月
Yotpoが返信しました 2020年11月10日

Firstly, we'd like to thank you for taking the time to leave a review. Please know that your claims have not gone unheard and that we hear and understand your frustration. We are constantly working on improving our products and our customer service, and your feedback is incredibly valuable. We're very happy to hear Leizel Ann was able to help you and that you're up and running smoothly. Again, thank you for leaving your feedback. Please feel free to reach out to us again if there are any issues.

2021年12月1日

The reviews were not visible on the website, I reached out to customer support and they solved the issue immediately. Radly E was really helpful, great customer service. Thank you!

Tender Essentials
アメリカ合衆国
アプリの使用期間:2日
2016年10月14日

App is limiting, and interface is complicated. Their support team is non-existent. Avoid at all costs, it'll take even more time when you have to switch to a different review app like me.

Red Beard Sailing
アメリカ合衆国
アプリの使用期間:2ヶ月
2021年11月20日

Very pleased with the services! Orly has offered a great help and fixed all the problems. Highly recommended!

Zenalitic
イギリス
アプリの使用期間:2日