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I upgraded to Yotpo for reviews recently. I'm fairly satisfied with everything. I like the user friendly menus. Also, the support team is very helpful. Doner P. helped me out on some issues instantly.
automatically sets to send out emails to your customers. I downloaded the app and then one day later it sent out over 200 emails to my customers without me turning that one or having a chance to edit the email.
Thank you for taking the time to leave your feedback. Firstly, we'd like to apologize for any inconvenience you may have experienced. After looking into your case, a customer support agent has reached out to you twice in order to assist you but unfortunately, we have not heard back from you yet. If you are still experiencing any lingering issues or if there is anything we can assist you with, please feel free to reply to our email or directly reach out at any time and we will do our best to help.
Easy to navigate and Ed from Customer Service was very helpful in helping me code the info. Thanks!
Just installed the app, it functions well and was pretty easy to set up. My questions were quickly answered by Doner P. Keep up the great work!
Thank you for sharing your thoughts with us!
Excellent customer service from Shopify yet again. Their agents are so insanely fast, efficient and handle what I struggle hours with in minutes. Great job!
Their customer service is great, I needed help setting up and Edurado R was super helpful, he was quick and efficient in helping me set up the widget and even helped change the colors within the widget! Thank you again!
Great experience with Stephanie on chat support. Quick responses and helped explain my problem so I can avoid it in the future.
This app is a great asset to collecting important information for my company. Also the help chat was extremely helpful when answering my questions. Very happy so far :)
Moved to Yotpo because its one of only a dozen or so reviews providers for which Google and Walmart both recognize as trustworthy and therefore allow syndication. I will admit that the import (from old provider) was not smooth, however the support has been phenomenal. Particularly from Warly S. Thank you Warly!
Not happy. While using Yotpo for free before they changed how their app works, I collected 6 reviews. But, that's all the app could do. Collect reviews and nothing else. If you want everything else, it's something like $300 per month. Disappointing. I wanted to learn more about their pricing structure, but instead, they want me to talk to some random guy over the phone to talk to me about how Yotpo can benefit my shop. Well, of course it would benefit my shop. It's just TOO EXPENSIVE. Make the pricing structure public for crying out loud.