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アカウント設定上のメールアドレスを変更したく、ヘルプなどに情報が見当たらなかったことから、チャットでのサポートをお願いしました。
Yotpo側ですぐに入力変更対応してくれ、その場でたった数分で解決しました。
スムーズで温かなサポートに感謝しています。
Still working out the app and features, but Joian Z was a huge help on the chat in helping my issues .
Put a chat request in and had a person within minutes! Doner P. was amazing and fixed my issue and it now works the way I want! Kudos Doner!
We appreciate your feedback, thank you!
Be careful when you install, Yotpo will automatically start sending orders VS taking you through a setup process where you can customise how customers will receive reviews etc...
Before I knew it a day had passed and the platform had already sent 80% of my monthly quota within a day. I sell products that need more time to review vs. their 14-day default flow. Not the greatest start for those businesses that have a backlog of orders requiring reviews.
When you install make sure you go straight to the left-hand navigation and find "Review Request Flow" and deactivate the 14-day post-process flow they automatically start on your behalf. To do this, navigate to the three horizontal dots, left-click and hit the 'deactivate' button. The flow will stop and then you can customise what you need to customise.
I know the platform will be great yet I find it strange it just starts sending reviews without a user setup process.
We appreciate your feedback and apologize for the inconvenience. We never send automatic emails to past orders, this is a step in the onboarding flow that needs to be confirmed by the user. We are sorry to hear this didn't go as expected. If you're experiencing any other issues, please let us know — we're happy to help!
Has tons of potential, but only for the companies that can afford $399+ a month. The free version is lacking in features and does not really compare to other free review apps. The next level up for $25 a month adds almost nothing extra. The account you really want is the Powerhouse+, because it honestly is great for new content and really putts your reviews to work. BUT the PRICE. $699 a month!!!
Great UI and tons of potential, but not ideal for DIY'ers just starting out. There are other options out there with similar features for $30-$100 month. Good luck everyone.
Yotpo Radly was very helpful and patience resolving my issues. I am very pleased. Thank you so much Radly.
Daniel P. was amazing. Helped me add my widget to the homepage of my site without me having to do a thing! Can definitely recommend
Rhemy R. is amazing and FAST! He went above and beyond to fix an issue we were having. Would highly recommend him and this app.
I had trouble installing the widgets and Jenny from the customer success team was quick to help me out - can't wait for our reviews to star rolling in!
Excited to join you on your journey, Belyn Key! Thanks for taking the time to leave a review :)
Great customer support from @Happy tonight! I am so appreciative of the help and we already have reviews coming in!