Yotpo Product Reviews & UGC

Very easy to set up. Just a few issues with the placement of the star rating and deleting our old review app. But Jo and James helped us very quickly. The whole set up was very smooth, and the app looks great on our site!

Manny was just amazing. He added the review widgets for my website and went above and beyond to ensure that everything was working correctly. Thank you so much Manny - you are my hero!

Great support right off the bat! I accidentally uploaded our list from another app twice, and Jeorge helped me with correcting the mistake. In addition, Jeorge helped remove some special character errors which were preventing a proper upload. The back end of the app alos looks great with tons of features. We're excited to make this move to Yotpo Reviews!

I've recently downloaded the Yotpo app to enhance my customer reviews. I had some difficulty adding the star review to display to exactly where I wanted it on the product page, but received fantastic help from Eduardo R - he was so quick to respond and was able to resolve the issue for me right away. Now my star ratings are displayed prominently and it looks awesome. Super happy with my experience with Yotpo so far :) I also received great help from Eunice with another query. Super quick to respond and fantastic customer service. Thank you.

Easy to use but its not cheap if you have 500 orders in a month the price is 199 dollars/ month. If you have more than 500 orders in a month you have to talk the sales team... wonder what that price tag will be??

Great app, support is really good!
Absolutely recommendable.
All the necessary functions that you need are included!

Aplicación super funcional, algo costosa, pero funciona excelente con Klaviyo.
Además la ayuda de Ruzsel J. fue excelente.

So i sent these people a message telling them that their app cause my checkout to stop working and this is their response

Hi there,

In order to assist you with your inquiry, I will need to gain access to the back-end of your platform.
I have sent you an invitation as a Shopify Partner in order to create a Collaborator account for Yotpo Support. In addition, please make sure to update this ticket once you have approved the request.

You can find more information about adding Collaborator accounts in the following document here.

Thank you in advance and I am looking forward to your reply.

Regards,
Arman

Yotpo Growth Support Hero
Yotpo + Swell Rewards: The best of Trust and Loyalty

And after they remove the code from my site the checkout was working fine again and this is the message i got after they remove the code.

Hi there, Thank you for patiently waiting.

I have remove all codes of Yotpo to your site. I have also disable Yotpo email notifications on your Yotpo Admin.

Let us know when your checkout is functional and when you would like to install back the Yotpo Review Widget.

For any other concerns, feel free to contact us.

Regards,
Arman

Yotpo Growth Support Hero
Yotpo + Swell Rewards: The best of Trust and Loyalty

As you can see they don't even care that their app cause my checkout to stop working and make me lost money and not once did they asking to see what they can do to fix it to prevent other from having the same problem but they have the nerve to to ask me about installing the app again.
GOOD JOB GUYS.

Customer service was brilliant! I had only just installed the App into my Shopify store and had a few questions that I couldn't find the answers in the Help Centre. The online Chat feature was brilliant - Orly P. was very helpful, and was able to give me the exact help I needed. I can't wait to get started using this App now.

As soon as I installed this app, it started sending out emails to my customers without asking or having it set up yet to my liking. I can't even find a way to stop it from sending emails. This is rubbish unless you pay $300 or $500 per month which is too much for the majority of the stores on Shopify. Uninstalled.