レビュー (7,066)

総合評価
4.8
評価レベルごとの件数
  • 評価の91%は5つ星です
  • 評価の4%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
2023年6月13日

Great customer support. Kenneth John M was very professional and helped me find a solution to my problem. The app itself is quite good

MYZVYK
韓国
アプリの使用期間:3日
2022年10月23日

Reinier was very patient and supportive in importing previously received reviews into Yotpo, and also with many other questions. Thank you.

Chocolate On Purpose
オーストラリア
アプリの使用期間:約3時間
2018年11月8日

This is a great app for sure, however, every time I get an email asking me to rate my recently purchased product, I go like ...hmmm .. I just dont have time to do that unless it is something that I really want to do. We are inundated with emails nowadays and that means lower conversion rate using apps that send out emails to your customers.
If this app can win over all the fake and scam reviews we seem to be reading everywhere now, then it is well worth the try. Good luck! :)

Kaimala jewels
オーストラリア
アプリの使用期間:3日
2022年4月4日

I've just installed this app. The customer service was fantastic! I spoke with Reinier D and help me through all installation process straight away and made the right recommendations. If it wasn't for that, I wouldn't probably ended up moving forward. I'm very happy with the product so far and glad I had the great help to do it!

Barefoot Baby Australia
オーストラリア
アプリの使用期間:約3時間
2021年1月25日

Mary Ann helped me get setup and import existing reviews. The software has been good so far. Will update after we use for a few months,

360 Electrical
アメリカ合衆国
アプリの使用期間:3日
Yotpoが返信しました 2021年1月26日

Thank you for leaving a review, we appreciate it.

2022年7月15日

the worst customer service I have ever experienced, if you think you need help do not use this app, on the other hand I could not finish the installation because it was very complicated and when I asked a question I had to wait 24 hours for the answer, they just They know how to send marketing emails and they have been blocked in my emails.

Life for Pawz
アメリカ合衆国
アプリの使用期間:3日
Yotpoが返信しました 2022年8月14日

Thank you for taking the time to leave your review, we truly appreciate it. We apologize for any inconvenience you have experienced. Our customer support has tried reaching out to you twice, but unfortunately, we did not hear back from you. Please feel free to reach out to us at any time either by replying to our emails or by opening a new support ticket.

2022年3月8日

Nick gave me great support in setting up and it seems all clear now. I really appreciate that customer service is open 24/7. However what I was a bit shocked is that after I downloaded the app to Shopify it sent request to 200 plus cusotmers. I guess I have pressed skip somewhere but I would expect that there is a big warning if you send out something before you customize it. Now all emails sent don't even have my logo in it:-( and are super random. Also the analytics is quite poor and you can only see deeper when downloading a file. What is not good is that unsubcribs that are collected through Yotpo will not be integrated in Shopify customers profile. Really hope this can be integrated soon. Also a pity that you can not send the review request from Klaviyo, would love if that is all in one place. Hope these things can be improved, other things look good so far.

It-fits – The knitted jersey fitted bedsheet
オーストラリア
アプリの使用期間:3日
2023年10月16日

The worst customer service. Downloaded this app and uninstalling it just as fast as I did because of the crappy support I just got from Joian Z. You need to do better. Loox works just as fine even better and cheaper. Your prices are not cheap and to get such unhelpful support is a shame.

AMEKANA
アメリカ合衆国
アプリの使用期間:3日
Yotpoが返信しました 2023年11月28日

Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our Reviews product. Our support team has contacted you several times, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.

2022年12月6日

Simoun Francis S helped me in importing reviews and setting up the account as well very professionally

Garage Department
アメリカ合衆国
アプリの使用期間:約3時間
Yotpoが返信しました 2023年1月23日

We appreciate your feedback, thank you!

2021年10月28日

I was having some trouble with setting up and contacted Allent at support who was very helpful. Thank you.

Tina's Love of Crochet
オーストラリア
アプリの使用期間:約3時間