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John B was most helpfu! Patiently looked for the file in our theme where codes needed to be inserted for the Star Rating to show! Great support!
Reinier was very patient and supportive in importing previously received reviews into Yotpo, and also with many other questions. Thank you.
I've just installed this app. The customer service was fantastic! I spoke with Reinier D and help me through all installation process straight away and made the right recommendations. If it wasn't for that, I wouldn't probably ended up moving forward. I'm very happy with the product so far and glad I had the great help to do it!
Simoun Francis S helped me in importing reviews and setting up the account as well very professionally
We appreciate your feedback, thank you!
I was having some trouble with setting up and contacted Allent at support who was very helpful. Thank you.
Just completed the setup process. I had a couple of questions and needed support's help to get everything working properly and get the theme colors updated. The support online chat worked very well and Jeorge Kenneth, the support tech was very pleasant and helpful.
Very disappointed in the price structure - $4000 a year for small business is just not doable.
Just integrated on growth plan as of today. Support was quick to respond and assist with integrations.
Doner P. was very helpful making me understand how to best use YotPo
We appreciate your feedback, thank you!
Avoid using apps provided by this company at all cost, their technical support sucks and don't even understand simple instructions and keep on insisting that the simple issue is fixed and explained to us the same thing again and again which is not helping at all, after messing around on a simple CSS styling issue, the support guy named Nick was even trying to show his attitude and removed all the necessary codes on the store with his unprofessionalism, we strictly told them that the only code that needs to be removed is the bad code / solution that he provided. Dealing with this kinda mess is literally a joke, next level stuff, congratulations on pissing off your potential customer. And you know what guys? There are plenty of other good review apps out there that provide better services and technical support compared to this crap, just to name a few like Loox, Judge.me and the list goes on. If I were you, I will avoid using their apps at all cost. Really tired of dealing with support that don't even understand simple logic and needs.
Hey, Jaillene from the Yotpo Reviews team here 👋
Thank you for sharing your feedback with us, and we apologize for the inconvenience. We would never remove any code or content from your site or reviews without your permission.
We understand that you've been experiencing a few technical challenges regarding the responsiveness of our widgets, and we're here to help.
We have already reached out to you and our support team is ready to help you with this issue.