レビュー (7,095)

総合評価
4.8
評価レベルごとの件数
  • 評価の92%は5つ星です
  • 評価の4%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
編集日:2020年11月11日

Works fine until it doesn't. Won't send automatic reviews as it suppose to do and you will find out about it a few months after. Happened several times and their support is absolutely the worst. The first time they said "it was a bug and will not happen again" then, happens again!! You'll wait for hours on the chat, then they won't resolve it for days until you ask to speak with a manager. Paid $200 a month for a service that didn't work properly and now finally switching. Every "add on" costs more and it just doesn't worth it. There are new and cheaper solutions now out there, go with them.

Waka Coffee
アメリカ合衆国
アプリの使用期間:約2年
Yotpoが返信しました 2020年11月16日

Thank you for taking the time to leave this review. Please know that we absolutely understand your frustration and we apologize for any inconvenience. We have looked into your case and according to our records, the Automatic Review Request setting was turned off manually on your end. A support representative has contacted you in order to try and resolve this matter to your satisfaction. We are very sad to see you go, but should you need any assistance with your transition, please let us know.

2018年4月20日

Horrible customer service!!!!!!

I really liked this app and was happy with the performance until I needed support. I have emailed support nearly 6 times over the last 3 days and received one response but when needed clarification has not responded.

I am super bummed as now I will have to migrate away from this app when it really didn't need to happen. None of my reviews are showing correctly and I can't get any real time help ie. phone, chat or email. Phone calls go to voice mail where you are told your call won't be returned. There isn't a chat option and emails to support are not returned.

Someone in the know could probably fix my issue in 5 minutes if they had a responsive support option.

If you choose this app just cross your fingers you don't need any help in the future.

Lark Ellen
アメリカ合衆国
アプリの使用期間:約2年
2022年2月25日

Misleading pricing information. Also, to be able to get Google Product Ratings, it's $119/mo for only 250 orders where other platforms offer much less for 1,000+ orders. Unfortunately I'm switching after 3 years of use.

Prep-Right Survival
アメリカ合衆国
アプリの使用期間:約2年
Yotpoが返信しました 2022年8月14日

Thank you for taking the time to leave a review. Please know that we hear and sympathize with your frustration about not being able to have access to some of our more advanced features. We always want to ensure a business is on its 'right fit' plan -- meaning how much you're paying should align with the services you're receiving and what your business needs to see success with Yotpo. This pricing model is intended to most comfortably scale with your business, but we understand that it is not always the perfect fit. We are saddened to see you go, but please reach out to us if there is anything we can do to help with your transition.

2020年10月28日

We had nothing but problems with Yotpo. Hyper expensive and constant "need to upgrade to get more features" led to constantly increasing our costs with little real reward. Customer service was not that great. We were desperate so we kept going back thinking that we must be doing something wrong since they have great reviews...but it was just not good in the end. At one point our review requests were somehow randomly turned off (though we had not logged into the dashboard ourselves to do it) yet we were still being charged. I only noticed when the reviews stopped coming in for some reason. When I inquired about the recent drastic reduction in reviews being submitted, the rep said "oh, you're not requesting them anymore"...Wait? Huh? I am paying hundreds of dollars to NOT request reviews? Who would do that? So, we paid over $300 for absolutely nothing for a period of time. No offer to refund, no help whatsoever except for "sorry, you paid us but weren't collecting reviews" (why would we ever intended to NOT collect reviews, but pay hundreds to Yotpo still to do so...that should not even be an option.) In addition, after recently changing over to another service provider who's pricing is MUCH better and offers way more user-friendly features and design options, I am sad we didn't leave YotPo sooner. I feel like we wasted so much money. Honestly, one of the worst app experiences we've had on Shopify and overpriced if you are a store that does volume. Lastly, there is no clean uninstall. So after deleting their app, you will still have to deal with the headache of going into your liquid.code and removing all of the crap off. There are way better options out there now. I would not recommend YotPo to a friend if they asked.

Lat & Lo™
アメリカ合衆国
アプリの使用期間:2年弱
Yotpoが返信しました 2020年11月3日

We appreciate you taking the time to leave a review. We'd first like to apologize for any inconvenience you have experienced. We have taken your claims very seriously and conducted a thorough investigation and found that the Automatic Review Request was manually turned off by someone on your team in September 2019. We apologize for not alerting you earlier regarding the matter and completely understand your frustration regarding the billing.
If you would like us to send review request emails to all the customers from May 2020 to July 2020, please reach out to us and we will do so without any charge.
While we are sorry to see you go, should you need any assistance in your transition please let us know.
We are constantly working on improving our product and our customer service, and your feedback is instrumental to our ongoing process.

編集日:2016年9月6日

very $$$$$ (5k year!!!).... no customer service..... other apps are coming up now. they do contracts... crazy world of yotpo! they are there for the money nothing else.

Mika Yoga Wear
アメリカ合衆国
アプリの使用期間:2年弱
2023年8月24日

So i added a widget to my website to see what it would look like and now there is no turn off button so it is stuck on my website.

USA Seasonings
アメリカ合衆国
アプリの使用期間:2年弱
Yotpoが返信しました 2023年9月6日

Thank you for taking the time to submit a review! Our team has tried to contact you to offer support, but we have not heard back. If you're still experiencing issues and need assistance, please reach out to our team.

編集日:2018年11月21日

Paying way too much for a buggy app. Have had multiple bugs that haven't been fixed for a few weeks now. However, I must say the account manager is very helpful but has her hands tied as development cant get bugs fixed.

UPDATE: Support takes a week to respond to questions.

Puffydreams
アメリカ合衆国
アプリの使用期間:2年弱
編集日:2018年7月4日

The customer service is wasting a lot of my time. I believe they don't have time to read properly my emails and they keep going answering with completely pointless answers. I think it would take just a little bit more to understand what is my problem and try to really help me. By the way.. Automatic email after purchase are not working properly and I still don't understand if they are sent after the purchase or after the order is fulfilled. (I already wrote 3 emails to understand this point and I just got 3 answers without an answer!)

I will now have to invest time to understand if it's possible to transfer the reviews to a new app and how to do that..

For sure I cannot hope in any real help from this people.

Thank you for wasting at least 1 hour of my time!!!

Concetto E
イタリア
アプリの使用期間:1年以上
2022年9月1日

DO NOT USE THIS APP ON ENTERPRISE. It is a complete heist. The team is incompetent. It's been three months and loyalty and reviews are not live. Their reviews system is literally the worst on the market. They haven't updated it since 2015. Please, DO NOT WASTE YOUR MONEY. Use Junip for reviews. It's a fraction of the price and ACTUALLY works.

wholier
アメリカ合衆国
アプリの使用期間:1年以上
Yotpoが返信しました 2022年10月20日

Hey, Jaillene from the Reviews team here 👋

We're sorry to hear that you're facing setup issues. We're continuously working to update our products as well as our pricing and packaging options, and our support team is always available to offer any assistance.

2017年3月1日

Upon downloading this app, it automatically started emailing my customers asking for a review even if they had not gotten there products yet. It went of the default settings they had, it should not have been automated until I had a chance to check the settings and enable it myself! You guys need to fix this!

Gymfreakapparel
オーストラリア
アプリの使用期間:1年以上