Yotpo ‑ Product Reviews App

Pretty terrible overall definitely looking into a better service. If you sign up for the minimum plan and ever want to a free plan beware they cancel a lot of features you had on the free plan.

Far too limiting and way to expensive for an upgrade

Updated Review 05/29/24:
Yotpo continues to disappoint me. I was chatting with them on a weeknight about some issues with their widgets and this is what I see:

Let me transfer you to one of our support agents.

7:08 PM
All our agents are currently busy.

7:08 PM
How about I create a ticket for you?
A support agent will follow up with you soon.

So BAD. If you're considering Yotpo, please know that customer support is nonexistent. We will be leaving Yotpo soon and advise others who haven't joined yet to please save yourself the trouble. There are better companies out there who don't just outsource their customer support like Yotpo, but who are actually available to resolve issues.

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I'm updating my review because I've wasted so much time talking to customer support who does not know how to resolve my issue. I upgraded my plan to accommodate more reviews and Jeorge had mentioned it will automatically be resolved in a few hours. Sure enough, Yotpo let me down again and it still isn't fixed. Customer support requires extreme hand holding and does not have a process on how to fix common issues. I'm extremely frustrated with Yotpo.

NEW UPDATE:

As of September 1. 2015. the premium version will send all of your reviews to google! Without moderation or being able to eliminate negative reviews placed by customers or former employees, etc. So expect to do battle with Google if you want bad/fraudulent reviews removed. Bad move Yotpo.

UPDATE:

Despite our original concerns, this company does seem to be quite legitimate.The vast majority of its users are free users with access to limited services. The $12 million + it has raised in funding is being used effectively to produce an app that has interesting features. Some of the features are still in BETA stage (which is not mentioned in its ads), while most others are fully functional.

We have purchased the PRO version. The sales tactics are a bit aggressive. The introduction people are located in Israel so it is best to contact them in the early morning. They do assign someone to all prousers to help with installation, problems, etc. which is very impressive..

We did get over 80 reviews in the last few days -- as Yotpo send review requests back to January (without our permission and to our surprise). We are happy with the number of reviews, Some were great, some were helpful and we got a few rants as well. No surprises here.

The google benefits are too early to test/review.

Overall, the company is impressive. When we know more about the Google/SEO benefits we will update our review. I am not sure about the concern that Yotpo may be technically spamming our customers but will investigate. Our customers have not complained. We cannot give 5 starts because of the way they dealt with the initial signup. And also the fact that some of the benefits are in beta worried us. When we know more, we will update our review.

Original Review:

We are a little scared of this company. A couple of weeks ago we signed up with the free app. We sent out 50 review requests and then were promptly cutoff. We got 6 reviews so we thought this was good! Being cutoff after sending 50 reviews is to be expected in the free version. However we wanted to send 750-1000 review requests a month.

So we started to investigate the price tag of over $2000 USD per year. We felt it might be worth it if it really worked. So we started to look at Shopify sites that gave Yotpo 5 star reviews to see how the google results were going. Most of the companies that gave Yotpo 5 star reviews do not exist or do not use Yotpo for reviews. So we became very concerned. We couldn't find one Shopify site with Yotpo that had their review listed in google. Not 1.

So we called Yotpo. They gave us the name of two companies and showed us how they got 5 stars showing up in google by having us login remotely to their computers. They said we would not see the five stars from our google search because the companies were from New York. We believed this. The salesman, Kunal Khemlani seemed very convincing.

On Thursday they offered a 20% discount to try to get us to sign up. We agreed but they said we had to pay for 3 months in advance. They said we were committed for a year. They would send us a contract and on Saturday we would be walked through the signup and procedures.

We haven't heard from them since. I wonder if they are scam artists? I feek rather foolish.

Be extremely careful before you install this app - It started spewing out unformatted review request emails to my existing customers before I had even logged into the client portal for the first time!!!

It's caused no end of confusion amongst my client base, some of whom have accused me of spamming them!

Yotpo's support team don't seem to understand what is going on either which has hardly left me brimming with confidence...

I was excited about this initially but not anymore. Their service response time is super slow....takes a number of days...for simple fixes...and that IS NOT how a business runs in this age of the digital world....may be because my service is free...but that's even worse....looking an alternative before my store gets traction! i could give a Minus 1 Star..if there was an option!

I really didn't want to write this review as I wanted to get the problems I've had resolved but have heard nothing back after several emails and over a week of waiting. Only my first ever customer got a review email and after that no one else did which now means I have lost a lot of opportunities for reviews. It's a shame as other reviews have been so positive but that's just not my experience. I got an initial response and then haven't heard anything since.

way too expensive and not worth it
we spent $5000 for this for ONE year... and definitely not worth that investment.

I installed Yotpo thinking I'd set it up later the next day. When I got to it the next morning I found it had already emailed review requests to my subscribers without my knowing. I lost a handful of subscribers because I didn't even get to brand the emails going out or manage the communication. And there's no way of pausing it other than uninstalling the app, which takes 48 hours for Yotpo to get around to doing.

I don't normally write negative reviews, but I am frustrated beyond belief and I would NOT recommend Yotpo to anyone — friend or foe!!! My customer reviews have not been not showing up on my website for months. I'll give you that you responded to me a couple of times; then, after that, I guess you just decided it would be easier to ignore me and the problem. I see from reading the negative reviews that I'm not the only one. If you ask me, you have the worst customer service on the planet. I can't believe you have the audacity to tell me I should try to contact the developer now — before I post this negative review. Seriously?!? How dare you!?! I did exactly what I was supposed to do for the last two months, you dropped the ball. You don't deserve another chance. I contacted customer service too many times to list. I even tried going through your website, which apparently only wants to deal with me if I'm a 'potential' customer not an 'existing' customer with complaints. I even warned your customer service people that if I didn't hear back I would be switching apps and writing a negative review. So my actions should come as no surprise. What I say to you Mr. App Developer is your company should get their customer service act together!!! My time and my business are just as valuable as yours and if you expect to keep customers you should treat them with the respect they deserve.