レビュー (7,095)

総合評価
4.8
評価レベルごとの件数
  • 評価の92%は5つ星です
  • 評価の4%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
編集日:2018年9月8日

I was excited about this initially but not anymore. Their service response time is super slow....takes a number of days...for simple fixes...and that IS NOT how a business runs in this age of the digital world....may be because my service is free...but that's even worse....looking an alternative before my store gets traction! i could give a Minus 1 Star..if there was an option!

Bazaar2you
アメリカ合衆国
アプリの使用期間:約1年
2015年9月1日

I really didn't want to write this review as I wanted to get the problems I've had resolved but have heard nothing back after several emails and over a week of waiting. Only my first ever customer got a review email and after that no one else did which now means I have lost a lot of opportunities for reviews. It's a shame as other reviews have been so positive but that's just not my experience. I got an initial response and then haven't heard anything since.

Crash Ball Rugby
イギリス
アプリの使用期間:約1年
2018年7月24日

way too expensive and not worth it
we spent $5000 for this for ONE year... and definitely not worth that investment.

Neurogum
アメリカ合衆国
アプリの使用期間:約1年
2022年4月21日

RUN AWAY! We tried to make the switch from Judge.me to Yotpo in order to get the Google trusted reviews integration. We have the enterprise version so we had a custom implementation. The implementation took 7 months due to lots of issues on the implementation and account management teams, and it FINALLY went live yesterday - at which point over 10,000 customers were mistakenly sent review requests for extremely old purchases, in some cases orders made 6 months ago. We're now dealing with a flood of confused and annoyed customers. This was after being assured that only customers who ordered in the last ~3 weeks would be emailed. Literally the least professional and biggest waste of time I've ever encountered.

The Foggy Dog
アメリカ合衆国
アプリの使用期間:10ヶ月
Yotpoが返信しました 2022年8月14日

Thank you for taking the time to leave your feedback, it is invaluable to us. David from our customer support team has reached out to you and we are still waiting on your response. Please feel free to reach out to us at any time, and we would be more than happy to help you with any issues or concerns.

2017年3月23日

I don't normally write negative reviews, but I am frustrated beyond belief and I would NOT recommend Yotpo to anyone — friend or foe!!! My customer reviews have not been not showing up on my website for months. I'll give you that you responded to me a couple of times; then, after that, I guess you just decided it would be easier to ignore me and the problem. I see from reading the negative reviews that I'm not the only one. If you ask me, you have the worst customer service on the planet. I can't believe you have the audacity to tell me I should try to contact the developer now — before I post this negative review. Seriously?!? How dare you!?! I did exactly what I was supposed to do for the last two months, you dropped the ball. You don't deserve another chance. I contacted customer service too many times to list. I even tried going through your website, which apparently only wants to deal with me if I'm a 'potential' customer not an 'existing' customer with complaints. I even warned your customer service people that if I didn't hear back I would be switching apps and writing a negative review. So my actions should come as no surprise. What I say to you Mr. App Developer is your company should get their customer service act together!!! My time and my business are just as valuable as yours and if you expect to keep customers you should treat them with the respect they deserve.

Homespunandhandson
アメリカ合衆国
アプリの使用期間:11ヶ月
2022年11月9日

Not a happy camper. Not getting straight answers to many issues. Review not pushing, Review not publishing, rewards not working properly. You are back in the penalty box again!

The Abbey Collection
カナダ
アプリの使用期間:9ヶ月
Yotpoが返信しました 2023年3月9日

Thank you for sharing your thoughts with us, and apologies for the inconvenience. After looking into your account, we saw that our team was able to assist you with this issue. If you're experiencing difficulties, please reach out to our support team for help.

2015年3月21日

Poor App. Pathetic word limit with no way to post video. Unbelievable. You would think this is something easily resolved in the 21st century

INNOVO GROUPS
アメリカ合衆国
アプリの使用期間:10ヶ月
2022年1月2日

A nightmare to install and use compared to other similar apps! Very few features on the free plan, again compared to other apps.

XBODY UK
イギリス
アプリの使用期間:8ヶ月
2020年2月22日

Over priced when your orders increase. There's other review apps with the same functionality for 20% of the price.

DriFire
カナダ
アプリの使用期間:9ヶ月
Yotpoが返信しました 2020年6月30日

Thanks for taking the time to leave a review, we're so sorry to hear about your experience. We've updated our pricing model in an effort to be more flexible, and are continue to evaluate it in an effort to most adequately serve each and every business at the different points in their journey. You can learn more by visiting our website. We understand there are a lot of reviews platforms out there and we hope you find the right fit! Thanks again for your feedback!

2021年9月21日

If you care about design of your store and how reviews are displayed then please do not use this app. The CSS editor is insanely expensive, the basic version of the display widget is crap.

NOOE.co
インド
アプリの使用期間:8ヶ月