Yotpo：UGCマーケティング , 6,771件のレビュー
I wish I could give negative stars. First, it isn't free like I was led to believe. Second, there was a code injected into my site and in order to cancel and uninstall, I have to "take the code out" which I can't figure out how to do. AND I'm supposed to submit a ticket and wait for a response... after I take the code out. They're making this so difficult. I don't think I've ever been this mad.
Thank you so much for taking the time to leave a review. We're so sorry to hear you had a negative experience. Upon receiving this review we tried to reach out. If you'd still like to get in touch, we'd be happy to try to help.
We we're really interested in getting this app, as we believe customer reviews are important to any business, trying to make a difference. Unfortunately , We have requested help as there seems to be an issue creating an account, and getting the app installed properly. Every email, sent takes days for a response, and then once you reply to that email, it takes days again for another response and still nothing. So I will look into another app. Good luck to those that were able to get it up and running with no issues. Im sure if I wait a few months it might happen. But I need something Now.
Not recommended due to
MAJOR Technical problems:
2. Adds 23kB of CSS to your page. An advanced Shopify Theme has 9kB of CSS.
3. That's 84kB of added weight to your page just to show reviews.
It will lower your Google PageSpeed Rank substantially, at least 5 points.
4. You cannot import your shopify reviews easily. Shopify's review app (and other review apps) associate reviews by product_handle. Yotpo does it by "Product ID", and you have to manually find the Product ID for each handle. (https://support.yotpo.com/en/article/shopify-finding-the-product-id)
5. Because all other shopify review apps use product_handle, you'll have to reverse the process and find the handle for each Product ID if you want your reviews imported into another app.
There are other alternatives that are 100% compatible between each other and only add 14kB to your page in total.
as if these were not enough...
MAJOR deal breaker: Pricing.
There's a reason why they don't list their prices publicly: basic features will cost you over $1000/year. If you want all they advertise, it'll easily go over $3000/year.
This is a scam. They say its "FREE" but once you install it, it costs $199 just for a basic plan lmao
Thank you for taking the time to leave a review - we really appreciate your feedback and would love to help sort this out. Clavyl, our support team leader, has already reached out and confirmed you weren't billed for any unwarranted charges as you were using our Free plan. It also sounds like you may be referencing two different pricing plans, so I wanted to share a little bit about our pricing structure: our pricing packages are meant to scale with our customers whether they just launched their site or are 30+ years in the making. So, we offer a free plan, then if you choose to upgrade at any point, the next step is our Growth plan that scales with order quantity starting from $30/month. Please feel free to let Clavyl know if we can help you choose a package that's a good fit for your needs or if we can help out in any other way.
I cannot login. Always says INVALID PASSWORD eventhough i already reset my pw and i input it correctly. Cannot reach the support team as well.
don't install it. you cant delete it from your store. Its just crap
doesnt allow for picture uploads on free version ... so honestly not worth it and paid version is so expensive
They are not transparent with pricing. Waste of time, much cheaper alternatives out there and the widgets look poor.
Terrible app, scam artists, its not free. Free to install, pay to use. can't even use basic functions without paying. How about let the users try the basic features like reviews with pictures and video and charge for the rest of the BS. I hope your start up fails you scam artist!
It was completely unusable after download. I was very disappointed. It asked me to make an account, but every time I clicked "Submit" I got an error message even with all fields being filled out correctly.
Thank you for taking the time to leave a review. We completely understand your frustration and we apologize for this inconvenience. After looking into your case a support agent has reached out to you several times with no response. Please know that we are available 24/7 should you reconsider.