Yotpo：UGCマーケティング , 6,590件のレビュー

Works fine out of the box if you don't want to make changes. However, customizations are very limited. Maybe it's just the theme we use, but I've experienced a lot of issues with alignment and display on our collection pages and product pages.

Be warned: there is no way out of the box to resize anything. I updated to their "3.0 widgets" and the UI is definitely a downgrade. As someone with little coding experience, it's frustrating that I can't make that many changes without contacting support. Reviews are supposed to be a trust signal to customers, yet there are layout and spacing inconsistencies right out of the box. How come I can't resize the stars or text to match the style of the rest of my site?

If your collection pages have 2 product columns, the review stars will probably cause alignment issues. Again, I'd expect there to be some customizations that let me align and resize UI elements. This is not the case and will require coding experience.

Their support is friendly enough. Any problems usually get fixed, but not without a lot of back and forth. With there being so many review app options out there, Yotpo just takes more effort than it's worth to make it work right.

Apologies, this is not a review. I need support, but I already uninstalled the app, so I don't know any other way to get in touch.

I've uninstalled the app, but on my websites product pages there is still a line (just underneath the product title) with stars and a number for the number of reviews. When I installed the app a year ago I remembering asking Yotpo for help so that it would show up there. But since uninstalling the app didn't remove it, I need help from support to remove the code they added.

I hope I've explained what I need as clearly as possible. If not, please reach out to me, or let me know when the code has been removed. Thank you in advance.

The app is good, but the customer service takes way to long to get help. The help was good once connected but the wait was not acceptable.

I've been using this app for a few years now. It does a good job collecting reviews. There are quite a few limitations for the paid version that we have. I'm not a fan of the social push it offers. The email templates are pretty clunky.

I have been using Yotpo for many years now and recently was able to get some assistance when things had gone horribly wrong with this app. I have found the customer service has improved. Like many apps - this 1 requires a lot of of maintenance to get the best out of it and is better set up for sellers outside of Australia. The exchange rate is a killer - so it would be great if there was an option to pay in AUD.
The more customers the better the outcome. As most of my customers are coming via ebay at the moment I am not making money from this app, but i hope that over time as I am able to rebuild my business this app will start to pay for itself and attract more customers to my store.
I hope to be able to say in a year from now that the work and the app have paid off overtime.

Ruel who helped me with my issue is definitely a 5-star employee, but in the past, I've worked with other sales reps and had to go back and forth over the same issue, and even though it would have been much simpler to explain over the phone, they would not get on a call with me. It's also hard to locate the support option on the website. But Ruel was a total pro with my most recent issue!

I've been using Yotpo for 3 months now. It is excellent for soliciting reviews and putting that part of your job on cruise control. If you only use it for reviews I recommend their service. However, their paid Rich Snippets service is seriously lacking. I've had no short of 7 occasions in which the rich snippets stop showing up in Google organic search. Each time I have to reach out to their service department via email and often receive a flippant email back and they close the ticket as if the issue has been solved. Their solutions are also less than ideal - if you look at my site you'll notice a text based star rating under the Product Title. Looks out of place but they say that's all they can do? Often they don't respond when I request a different solution. It will be a good day when Shopify integrates these features as standard out of the box.

ok, but for the price, the support is not all that helpful.
can be glitchy for customers to use - and as we know, if it's too hard, customers give up trying to post a review.

UPDATE: Michelle, although very helpful, only came back to help only because I left this review. Which is precisely why I did it - Because I wasn't getting any help. Before she did I had already resolved the issue myself - . It's just a shame that we had to come to this to be listened to seriously.

I'll change this review if the situation changes, but lately the customer service is abysmal. I feel like rather than listening to what I am saying, they skim through my inquiry and do a copy paste. Now with a simple error, they haven't responded in days. If you change the layout, the reviews disappear even though the code is installed properly. Yotpo, what gives?

I was trying to update the display reviews on a checkout page. The app is partially intuitive but a little frustrating. Customer was good, but took me quite a few attempts to get there.