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I used the app with Magento and liked it. Trying to use it with Shopify, but can't get any customer support. Submit a ticket, wait up to a week only for them to respond with the same answer (click this article for help) over and over.
I don't think they have anyone doing real tech support, just someone checking e-mail from time to time to copy and past "standard responses."
Support was good when I used with Magento but now seems to not exist...very disappointing.
One of the worst apps I've ever used in my experience on Shopify. Typically I don't leave reviews, but this was frustrating. The product was highly bugged and the interface was never properly updated. Customer service was excellent, and of course, I'm the bad apple of the bunch, but nonetheless, you can't overcome a bad product. UI/UX probably needs a major overhaul.
Thank you for taking the time to share your thoughts with us — we hear you and we apologize for the inconvenience. We're continuously working to improve our products so that our merchants can get up and running without any hiccups. Our team has tried contacting you to offer assistance, but we have not heard back. We encourage you to reach out to our team so that we can help.
Very bad onboarding experience. Once they make a presentation, then it is not easy to get help. Our onboarding has never been succeeded yet. Thinking to cancel and get a refund.
Thank you for taking the time to leave a review. Please know that we hear and understand your frustration. After looking into your case we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.
Support is none existent. I wrote about 4 messages but gotten no response. App deleted.
The app is good, the really bad thing is that when you Uninstall it, it doesn't go away from my products page, me and my customers can still see the Yotpo Review section, it is really frustrating the fact that I can't take it away. and the customer service just does not respond my emails. I am really disappointed
We installed the app just for a quick test. We didn't even go past the page where you need to create an account or have finished setting up the app. But it sent automatically 200+ review request emails to our customers without us even knowing it.
Firstly, thank you so much for taking the time to leave your feedback. Please know that we completely understand your frustration and we apologize for any inconvenience. As per our investigation, our customer support has reached out to you twice, including an email on August 1st. Unfortunately, we have not heard back from you yet. Please know that our support team is ready and available to you at all times. Feel free to reach out to us at any time by replying to our emails or opening a new support ticket.
I sell low priced items around $5 average and now that I have 60 orders it wants me to pay more than a Shopify subscription at $50/mo? Super deceitful that this app is listed as free.
Thank you so much for taking the time to leave a review.
Based on customer feedback, we are constantly updating our pricing model to accommodate growing businesses as they scale. We do our best to offer a variety of packages in hopes that each business can find their right fit -- you can browse all of them on our site. For our Growth plans (up to 800 orders per month) you can choose from packages ranging from $19 up to $249 a month. For larger businesses, we have custom packages available, and would be more than happy to chat if that's something you're interested in.
We've reached out and would be happy to help. Thank you!
EDIT: The migration process is painful!! It's not as easy as advertised and we regret switching from Judge.me now. And even though we're paying $120 / month, there is Yotpo branding in all widgets and emails. If you're a small business, there are better options. Seems like a pretty good reviews app so far. And the customer service is very good! Would highly recommend.
Hey, Jailene from the Reviews team here 👋
Thank you for leaving a review. We value your feedback and apologize for any inconvenience this may have caused on your end. After looking into your account, we see that our team resolved any issues around migration and demonstrated how to edit the logo within email review requests.
If you're still experiencing issues, please reach out to us — we're more than happy to help and we want to make sure that any lingering concerns are addressed.
DO NOT install this app. I had it for a while but had never set it up or used it. When I finally did, it gave me the option to automatically install the review tab code on my site. What a mistake! My site started displaying improperly. Even after the Shopify guru deleted the code, the bug was still there. Not until I uninstalled the app did the problem go away.
Hi,
I came across this app for customer reviews, and was really impressed with its capabilities.
I highly recommend this app! A must have for all online stores!
Yet I give it only one star - reason being - it is not supported on IE 8 and IE 9!!! This app needs to support all popular browsers! Is that too much to ask?!?!?