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The worst customer service. Downloaded this app and uninstalling it just as fast as I did because of the crappy support I just got from Joian Z. You need to do better. Loox works just as fine even better and cheaper. Your prices are not cheap and to get such unhelpful support is a shame.
Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our Reviews product. Our support team has contacted you several times, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.
Can't get anyone from customer support to respond even once - paid for the higher plan too and hoped the app would be good but feeling very let down
Hey, Jailene from the Reviews team here 👋
Thank you so much for your feedback, and our apologies for any inconvenience you may have experienced. We were unable to reach you via email, but when you reached out to our support team on August 22nd, you chatted with our team about costs as well as the features within your plan and settled on a solution. If there's anything else that we can do to help, please reach out to us at any time.
Very bad! The website says you can edit simple things within your brand kit and it will display those changes across email and on-site widgets. Until you try and then they say you need to upgrade to the most expensive plan to make the changes because those aren't included despite what the clear verbiage says. They do not want to help you, just upsell you.
Thank you for taking the time to leave a review. Please know that we hear and understand your frustration. After looking into your case we see that all issues raised in this review have been handled. Please feel free to reach out to us at any time if this is not the case or if you have any lingering questions or concerns.
Once you install the app, it pulls your orders and emails are sent out. This is a problem as Yotpo does not check for marketing options. This information would have been good to know before I installed the app to see how it would look on my site, and then uninstalled it when I realized its appearance would need to be adjusted to match my website design. In less than fifteen minutes, the damage was done and my entire customer database was sent emails by Yotpo. Customers are *still* receiving emails and I've emailed Yotpo telling them to immediately stop sending. No response. My request to cancel my account was received with a canned 'please let us know your feedback' reply.
I would not recommend using this service until Yotpo:
* check that only customers who are okay with marketing receive the email
* ask the Shopify owner if it is okay to send emails to past customers, or at least revisit its workflow and make improvements
the program works well but it is extremely is high. We are looking at $300 + for their app. i will be switching to a different provider
AS for removing the code after installing is a nightmare. I WOULD NOT RECOMMEND USING THE TRAIL.
Their pricing is hard to understand. From the app store it looks like it is $19 for more than 50 orders a month. It actually starts at $19 for 50 orders and goes up from there. At 100 orders a month it is $50. When I was installing I tried to contact their customer support several times, and it took 2 days to get an email back. Having compared several apps now, this app does not seem worth the money especially considering you cannot get a hold of customer support easily.
Thank you for taking the time to leave this review. We are constantly working on our pricing and package options in an effort to provide the best solution for businesses at each point in their journey. However, we understand that it's not always the right fit for everyone. Our customer support representative has already contacted you to try and find the best fit for you.
Be careful when installing this stupid app. They automatically sent an email to every single customer of mine without even asking for an approval.
Extremely stupid automated feature. Instantly uninstalled this. My better recommendation would be Stamped.io , known as Product Reviews Addon in the app store.
They don't even reveal their pricing on the website. Blatantly slow customer service as well.
A heads up: The pricing listed for this app is very misleading. The price now seems to depend on the number of emails sent. So "$15" monthly turned into $49. ETA: NO where on their pricing did it say "starting at" at the time I installed this app
Thank you for leaving a review — we apologize for the inconvenience. After looking into your account, we saw that this issue has been resolved. However, if you're still experiencing issues, please reach out to us for assistance.
Yotpo autonomously chose to send emails to our customers on our behalf before we had even finished setting up the app. We hadn't completed the process yet because we were still vetting whether or not it was a good fit for us. It was very unprofessional of them and I would encourage anyone else considering Yotpo to be tread carefully before installing this app.
Thank you so much for taking the time to leave a review. We're sorry to hear you didn't have a more positive experience.
As part of our efforts to generate the most reviews for our customers, we offer 200 extra orders to get new users started in the best way possible. We understand this offer isn't right for everyone and are taking it into consideration as we move forward. Our team has reached out to you to assist with your further. Thank you again -- we really do appreciate it.
$14K per year (required annual contract) for functionality that I can get from Stamped.io for $99 per month??? Not sure which suckers are going for that... I do not recommend.