Yotpo Product Reviews & UGC

A heads up: The pricing listed for this app is very misleading. The price now seems to depend on the number of emails sent. So "$15" monthly turned into $49. ETA: NO where on their pricing did it say "starting at" at the time I installed this app

$14K per year (required annual contract) for functionality that I can get from Stamped.io for $99 per month??? Not sure which suckers are going for that... I do not recommend.

Their pricing is hard to understand. From the app store it looks like it is $19 for more than 50 orders a month. It actually starts at $19 for 50 orders and goes up from there. At 100 orders a month it is $50. When I was installing I tried to contact their customer support several times, and it took 2 days to get an email back. Having compared several apps now, this app does not seem worth the money especially considering you cannot get a hold of customer support easily.

This app doesn't give you a chance to configure the settings, emails etc. - it just sends emails on its own, with no chance to review/track or anything! I have never seen anything like this.

great idea. horrible service,
if you have tried them out even after you will remove their app from shopify they will send information/emails to your costumers without asking you, - no place on Yotpo to delete account and 7 messages in 4 driftnet channels, -phone, email ,ticket and masanger, are not answered after 48 hours and counting.

unheard of this kind of service - better of with a less smarter system but normal service.

We have filed a compliant with shopify as well.

Yotpo autonomously chose to send emails to our customers on our behalf before we had even finished setting up the app. We hadn't completed the process yet because we were still vetting whether or not it was a good fit for us. It was very unprofessional of them and I would encourage anyone else considering Yotpo to be tread carefully before installing this app.

After installing this app it immediately goes live, sending out an email to my customers without my permission. This is a huge NO-NO and immediate reason to uninstall it.

Installed it and settings and dashboard was down. Had no control, so it auto-published some really bad reviews to the site and I couldn't edit or remove - despite having fixed everything with the customer and both of us wanted to change it!

+ the graphical layout was clonky and not to pretty.

Deleted the app, but found it very hard to remove from frontend.

Sorry, not at all a fan.

UPDATE: Since the review and us telling Yotpo we are not interested, the sales representative, has reached out on our live chat to tell us how poorly our sales must be since we do not have many reviews. Further reinforcing our decision to not work with them.

TL:DR Check out Loox. I wasted 3 days trying to make this tool work and should've just went with Loox from the get-go.

Wow, very bad customer service. I signed up excited because of the many companies they work wit, but the product is very limited and they try to push you into an annual package for $8,000. After expressing our limited budget they didn't even bring up the $49 package. Once finding the $49 package for ourselves they said we had over 300 orders and had to upgrade to $299? (this was not the case). After more custom support request they allowed us to proceed.

This app sent my pre-order customers an email requesting a review before their orders were even fulfilled. Are you serious? Why would you logically have an app that sends out review requests before that order is even marked as fulfilled? Congrats, you've just pissed off my customers. Would appreciate it if you got in touch with me ASAP to remedy this situation.