Yotpo ‑ Product Reviews App

The good: great tool overall for utilizing reviews to help drive conversions. There are good app integrations with referral/points programs, and customizable widgets to fit any site or brand. Great support from our direct manager and other Yotpo employees whenever we have issues. Easy integration with Facebook to automatically push good reviews. Easy moderation and communication with customers.

The bad: Not a 5 star review because the dashboard seems to have many flaws that make managing a campaign more difficult than it needs to be. Simple functions (search, uploading files, etc.) within the dashboard continue to have "bugs" that never seem to be priority to fix. Integrating with multiple URLs and syndicating reviews across them is only possible at a very high cost.

Great app, lots of functionality, also in the free version. Great to have this interactivity thanks to yotpo. Easy installation, reviews from the widget or from mails. it's great to be able to sell after sales emails to ask for reviews (though i was suprised that the first time, yotpo sent emails like that to ALL customers,whether they accepted marketing or not. tricky). Also, coupon codes should be made valid for just one use only, otherwise they get reused all the time.

Its a catch 22 with these guys the app works well for us and im sure it helps improve sales but it is bloody expensive. I think these guys could catch more fish if it was a little cheaper or there base option had more perks.

Be warned Yotpo some smart fella will come along and build a better app and charge less and you will lose your customers. Probably one or more of your employees are thinking that now!

Still gave 4 stars because it works and does build customer confidence as long as your not selling rubbish.

Great and easy to set up. However the only problem is that their CS team is always out of situation - they just answer you something totally unrelated.

We had a great experience with their support team. Very quick to respond and helpful and knowledgeable.

Great app, fantastic features, wonderful customer support.

Be aware, however, that if you sign up for the 30-day free trial for Premium, you must personally downgrade to the free version when the trial expires or your credit card will automatically be charged $30 without notice.

I connect Yotpo app like 2 months ago to my shopify website and I think is very useful and easy to use!
I think I need some more time to see the results but for now I'm quite happy with this new app!

Great features. Little disappointed with the time it took to get the Q&A function to work with my site. They managed to fix it within 2 weeks.. everything is working now and I'm enjoying the benefits of yotpo.

The app is really good and customer service with James C. was fantastic. Only a 4 star because I have had bad customer service interactions in the past. If I had James C. everytime it would be a 5. Happy with Yotpo overall.

I've signed up for the free Yotpo account.
I initially struggled with the app because I was trying to use one yotpo account (same email address) for two different shopify stores (a .ca & .com store), and you can't do that with yotpo - you can't use the same email for a yotpo account that sits on two different stores.

However, Yotpo subsequently installed the widgets on both sites for me, and improved the initial yotpo installation by changing where the reviews show for the product (on the collection page & on the product page). Pauline was great to work with, and made several great recommendations regarding how the reviews could be displayed. Thanks Pauline & team!