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Reymon provided a quick solution and assisted me with the scope of my inquiry. Thank you!
Yotpo is a game-changer for our e-commerce store! Since implementing it, we've seen a significant increase in both the quantity and quality of reviews. The automated review request feature saves us time, and the ability to moderate and respond to reviews ensures we can address any concerns promptly. Plus, the social sharing capabilities help us amplify positive feedback across multiple channels. It's a must-have for any online retailer, i like Doner p work he help all time!!!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
The customer service staff Daniel P answered and solved the problem very quickly, which solved my problem very well
Quick responses indeed makes a difference. Thank you for sharing your experience.
Shout out to Ruzsel J for helping me through my questions today on Chat support. He was helpful and quick to answer my questions. Thanks!
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Spoke to Customer service, Ruzsel was amazing! We got on a call and he helped our problem in under 3mins.
Thank you for sharing your thoughts with us!
So far my experience with Yotpo has been excellent. I had an issue recently which I did not know how to resolve. Mitch quickly got in touch with me, and helped me to resolve this. His instructions were clear and easy to follow. I'm very happy so far with the service
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Product is great and the support is with real people. I'd always recommend Yotpo.
Joian Z helped me out with an issue we had, really quick and efficient. Massive thanks!!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Ruzsel John he got in call with me and got the app working so since i was planing to uninstall the app he changed my mind and make it working , thanks again for the
We’re glad Ruzsel was able to resolve the issues and change your mind about uninstalling the app. Thank you for sharing your experience!
Everything would have been fine if I hadn't noticed the problems that managers have been unable to solve for a long time. In fact, the support work is at zero level: one says one thing, the other says another, and as a result, something completely different happens. Support may claim something is impossible without providing evidence, and then apologize when evidence to the contrary is presented. Technical support here isn't much help either; they can't even implement simple things. After contacting support, you receive a survey form to expedite problem resolution—essentially, it doesn't help at all; nobody responds. Essentially, what I have here are global issues affecting the revenue and reputation of my store; support doesn't solve anything on its own, they send an email and disappear for a week... Perhaps this review will expedite the resolution of my issues? For now, I'll leave it here.
Thank you for your feedback. We're sorry to learn that you're experiencing difficulties with our Reviews product. We sincerely apologize if it took time for us to respond to the ticket you created. Our support team has made efforts to contact your team and had a joint call with your staff. Our latest communication said that your team would send us an email listing all unresolved matters. However, we have yet to receive this email. Please reach out to us so that we can better understand those issues. Your satisfaction is our top priority, and we are here to assist you in any way we can.