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Good customer service. The app interface could be a bit more user friendly though and there are delays with publishing reviews
Great and easy to set up. However the only problem is that their CS team is always out of situation - they just answer you something totally unrelated.
I connect Yotpo app like 2 months ago to my shopify website and I think is very useful and easy to use!
I think I need some more time to see the results but for now I'm quite happy with this new app!
We're a French brand and the application is mainly in English, so we're not giving it 5 stars because we can't make the most of our time on this application. However, the application is very good, easy to use in operational terms and the customer support team is very relevant and efficient in its responses. That's why we like this application despite the language barrier, because we get answers easily with the online chat.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Great features. Little disappointed with the time it took to get the Q&A function to work with my site. They managed to fix it within 2 weeks.. everything is working now and I'm enjoying the benefits of yotpo.
We had to upgrade to enable a few features that we wanted to use, so this review if for a paid version.
Yotpo is great. It's been awesome receiving REAL feedback from happy customers that receive an order from the store. I truly appreciate the feedback. It seems to be a little inconsistent in actually showing under the product, but from a management standpoint, it's nice to know that customers are enjoying my tshirts.
Nice and easy to use for customers & myself on the back end. Support is very fast too. I love that it's got a free version. Thank you!
Hey Sea Spell, thank you for your feedback! We are glad to hear that you are happy with the Yotpo service.
I use this app to collect my reviews, the tutorial for manual installation where easy to follow. I also had some trouble installing the stars and Yotpo were quick to help and respond with a script!
The App is great. I used it when my store was a WooCommerce store. I recently changed to a Shopify store. The migration of my existing reviews was done quite easily with some wonderful help from the Yotpo team.
The Premium Plan is a little expensive which is a pity.