Yotpo Product Reviews & UGC

Great app that captures customer reviews. The support team were super helpful, I spoke with Kaiser who helped make sure it is setup correctly.

Nick and Ronel at Yotpo were incredibly helpful as we switched themes and needed to make technical edits to our code. Really made our life/job easier and can't recommend enough!

I enjoy the app but I changed my theme and its like pulling teeth to get someone to assist with applying code to my new liquid. I sent and invitation and a request for assistance and all I got back was a confirmation that the work orders were merged into one.

The product and collections pages have yet to be updated and no one has responded to my two requests on a status update.

As long as you can figure all the code out you are golden if no be prepared to wait awhile and then when they do get back to you it might not be to discuss your actual request.

What should be included in a basic plan isn't... I emailed in because there was an issue and was told that the plan I was on ($30) a month was going away and it was going to $399 a month!!! Who in their right mind would pay $399 a month for things you can get with other review apps for under $40 a month ????? They take FOREVER to respond to support requests. I'm really still unsure why their reviews are so high..... OH and they hide prices on their site now so you have to give them your info to find out it's ridiculously expensive.. No thank you.

Yotpo provides strong shopper credibility and the app is well integrated with Shopify. Customer support is responsive and helpful based on my great interaction with Mary Ann. Overall usability of Yotpo has a lot of room for improvement, which I hope to see soon.

I use this app to collect product reviews on our Shopify store. At first, I didn't like that anyone could leave a review - as in, people who didn't even buy our products and just wanted to leave a bad comment. When I tried to unpublish the reviews, they took a while to be removed from our site. Not satisfied, I contacted the YOTPO support team. They responded within 24 hours and let me know I could change a setting so only those who buy our products can leave reviews, and explained why sometimes unpublishing reviews may take an hour or two. I am happy with their help, and with a few simple setting adjustments, the app has become everything we hoped for.

The customer service was incredibly helpful and fast responding! Elven was fantastic in going above and beyond supporting me with implementing the app and even helped with some other issues! Josh

Very robust and has anything and everything you could want in a reviews app!

Just started using the app, that's why I only gave it 4 stars, but so far so good and I love the chat feature, takes the stress out of not knowing if you will be able to reach someone for assistance. Mary Ann was a great help!

I'm using YOTPO for over a year right now. It doesn't give me any trouble at all. Recently I contacted their customer support team to customize something and their response was exceptional! Very prompt, on Sunday (!)and resolving my issue right away. I wish the other apps have such customer support!